Supervisor

Fellow; City Of London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Access to Career Pathway, Apprenticesh

Free Meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs and 0

Job summary

The Fellow in London is seeking a proactive Supervisor to oversee daily operations in our premium pub near King’s Cross. You will lead shifts, ensure outstanding customer service, and mentor staff to maintain our high standards.

As a Supervisor you will be a key holder, manage guest relations, and support training and development through our pathways, apprenticeships, and pension scheme.

Qualifications

• A passion to deliver exceptional customer service.
• Ability to build rapport with customers and the team.
• Willingness to train and develop the team.
• Responsible key holder; lead shifts safely and effectively.

Responsibilities

• Deliver exceptional customer service on every shift.
• Lead shifts and manage operations.
• Develop and train team members to maintain high standards.
• Support ongoing development and growth within hospitality.

Skills

Customer service

Team leadership

Staff training

Job description

Supervisor

Nestled around the corner from King’s Cross and St Pancras train stations, The Fellow is everyone’s favourite North London hangout. There are three floors to enjoy! From the pub on the ground floor with its own Platform 9 & 3/4, to our cocktail bar and heated roof terrace on the first floor. Whipping up delicious seasonal menus, including the best Sunday roasts in King’s Cross, and serving the best craft beers and cocktails!

With an ever-changing seasonal, British menu, thirst-quenching craft beers and moreish cocktails we celebrate everything that is great about hospitality in our wonderful premium pub. The only thing that is missing is you!

If you want to work in a fast paced, enjoyable, premium, customer service focused iconic environment then we would love to welcome you 'onboard'. We pride ourselves on building and developing a team that strive for improvement on each and every shift and have various opportunities within not only our site but the company to grow and develop in your journey through hospitality with us.

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.