Supervisor

Wed2b; Camden Town; On-site; GBP 16,000 - 23,000; Full time

Job summary

wed2b is seeking a Store Supervisor to lead a new team at our London Holborn location. You will drive sales, coach staff, and maintain high operational standards while acting as keyholder.

The role includes delivering excellent customer experiences and managing shifts in a fast-paced bridalwear retail environment. Ideal candidates will be sales-driven, capable of motivating a team, and comfortable giving guidance on daily store operations, KPIs, and customer service.

Qualifications

• Experience in retail management or supervisory role.
• Strong customer service and sales skills.
• Ability to lead and supervise a team and run shifts.
• Knowledge of KPI tracking and store operations.

Responsibilities

• Lead day-to-day store operations as keyholder on duty.
• Drive store sales and customer service performance.
• Coach and develop team members.
• Ensure high standards of conduct and store standards.
• Provide bridal styling appointments to maximise sales.

Skills

Sales leadership

People management

KPI driven

Customer service

Job description

Location: On site / Holborn, London, UK
job type: Permanent / Full or part-time
Sector and subsector: Retail | General
HourlyFixed salary:£ 14.46

London, Holborn (In-store)

£14.46 per hour (£13.50, plus £0.96 p/h London Weighting) + commission

At wed2b, we don’t just sell dresses, we create unforgettable moments.

With over 50 stores across the UK and Europe, we are fast becoming a global leader in bridalwear. We offer beautifully designed dresses, exceptional value and a warm, welcoming experience our customers truly love.

We're are about to open an exciting new large-format bridalwear store in the London Holborn area and we’re looking for passionate, customer-focused people to join our brand-new team!

If you love delivering exceptional customer experiences and enjoy working in a fast-paced retail environment, we’d love to meet you.

About the role

Behind every successful store is a driven, commercially focused leader. We are looking for a confident, sales driven Store Supervisor who thrives in a fast paced environment and leads from the front.

This role is perfect for someone who:

• Loves hitting and exceeding targets
• Is motivated by results, pace, and progression
• Brings energy, resilience, and accountability every day

As a Store Supervisor, you will play a key role in the day-to-day leadership of the store, ensuring exceptional customer experiences and sales results, strong commercial performance, and high operational standards. Acting as a keyholder and leader on duty, you will take ownership of running shifts, supporting and supervising the team, and ensuring company standards are consistently maintained.

You will lead by example, driving sales performance through KPI awareness, coaching and motivating team members, and ensuring colleagues demonstrate professional behaviours and conduct at all times. In the absence of the Store Manager or Assistant Manager, you will take responsibility for the smooth operation of the store, making commercial decisions and providing clear direction to the team.

Alongside your supervisory responsibilities, you will continue to provide expert bridal styling appointments, helping brides find their perfect wedding dress and accessories while maximising every sales opportunity.

Who we’re looking for

A successful Supervisor will:

• Run effective, organised and commercially focused shifts.
• Take ownership of the day-to-day running of the store during supervisory and keyholding shifts, or when the Assistant Manager or Store Manager are not present.
• Drive store sales, KPI and customer service performance.
• Maintain high standards of team behaviour, conduct and accountability.
• Support the development and performance of colleagues.
• Ensure operational compliance and store standards are consistently achieved.

Why Join wed2b?

• Join a business that is ambitious, growing and performance focused
• Be part of a supportive, people focused culture where energy and ideas are valued
• Work in a role where you create meaningful, memorable experiences every day
• Opportunity to develop, progress and shape your career within a successful and expanding retail brand
• Lead your own store with autonomy, trust and support

At wed2b, we’re looking for leaders who don’t wait for success, they drive it. If you’re ready to lead a team to deliver exceptional results while being part of something special, we want to hear from you.