Genuine Dining - Supervisor

WSH Group; South Cambridgeshire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Meals on shift

Paid overtime

EAP

Cycle to work

Discounted or free food

Training and progression opportunities

Job summary

WSH Group operates a vibrant cafe within a flagship site in Foxton, Cambridge. We are seeking an energetic supervisor to support daily operations, manage a passionate team, and assist the General Manager with hands-on and admin tasks.

The role combines high-quality coffee service with leadership in a fast-paced, customer-facing environment, offering a structured weekday schedule and opportunities for training and progression within the company.

Qualifications

• Experience in hospitality or café roles at team leader or supervisor level.
• Experience with MS Office; Saffron is an added bonus.
• Skilled in coffee preparation and customer service.
• Confident in managing a team in a fast-paced environment.
• Strong communication and interpersonal skills.
• Basic food handling knowledge; Level 2 Food Hygiene is a plus.
• Organised with light admin duties and attention to detail.
• Positive hands-on attitude and eligibility to work in the UK.

Responsibilities

• Oversee daily cafe operations, opening/closing procedures, food prep, and cleanliness.
• Prepare high-quality coffee and hot drinks with speed during busy periods.
• Lead and motivate a cafe team and assist the General Manager with admin tasks.
• Support sales and profitability of the cafe.
• Provide friendly service to staff and visitors.
• Work with in-house chefs on food prep and handling.
• Assist events and hospitality activities as needed.
• Support stock control, ordering, compliance checks, and basic reporting.
• Maintain high standards of health, safety, and hygiene; support till operations.

Skills

Team leadership

Customer service

Coffee preparation

Communication

MS Office

Saffron

Tools

MS Office

Saffron

Job description

We’re looking for an energetic and experienced supervisor to support the daily operations of our vibrant restaurant located inside one of our flagship sites in Foxton, Cambridge. You'll play a key role in delivering excellent service, managing a passionate team, and supporting the General Manager with both hands-on and administrative tasks.

This is also a venue where we’re encouraged to be creative — from our food and coffee specials to how we serve our regulars. We’re looking for someone who brings not just skills and reliability, but a sense of fun to the team and the service experience

This is a fast-paced, customer-facing role perfect for someone who loves great food, has a talent for coffee making, and thrives in a structured weekday schedule.

Job Description

Key Responsibilities

• Operational Oversight: Helping to manage daily cafe operations, including opening and closing procedures, food preparation, and maintaining cleanliness.
• Barista Duties: Prepare high-quality coffee and hot drinks to order, ensuring consistency and speed during busy periods.
• Leadership and Management Skills: Proven ability to lead, motivate, and manage a team Operational Oversight: Helping to manage daily cafe operations, including opening and closing procedures, food preparation, and maintaining cleanliness
• Sales and Profitability: Supporting the GM in driving sales and ensuring the cafe is profitable.
• Customer Service: Provide friendly and efficient service to office staff and visitors, ensuring high satisfaction.
• Food Service: Work closely with in-house chefs to ensure smooth food prep and service; help with food handling and basic preparation as needed.
• Events & Hospitality: Supporting the events and hospitality team when necessary.
• Admin Support: Assist the General Manager with daily admin tasks such as stock control, ordering, compliance checks, and basic reporting.
• Operational Excellence: Maintain high standards of cleanliness, health & safety, and food hygiene at all times.
• POS: Support till operations and basic financial procedures as required.

Qualifications

About You

• Proven experience in a similar hospitality or café role (team leader or supervisor level ideal)
• Experience with MS Office, Saffronis an added bonus!
• Skilled in coffee preparation and customer service
• Confident managing a team in a fast-paced environment
• Strong communication and interpersonal skills
• Basic food handling knowledge; Level 2 Food Hygiene Certificate a plus
• Organised and comfortable with light admin duties
• Great attention to detail
• Positive attitude with a hands-on approach
• Eligibility to work in the UK

Additional Information

What We Offer

• 5 over 7 days
• Paid overtime opportunities
• EAP
• Supportive team environment with training and progression opportunities within the company
• Meals and drinks while on shift

Job Types: Full-time, Permanent

• Company events
• Cycle to work scheme
• Discounted or free food