Supervisor

Harris + Hoole; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training program

Career growth

2 handmade drinks on shift

50% Friends & Family discount

Team events

Job summary

FCB Coffee in London is seeking a dedicated Supervisor to lead the team, deliver excellent customer service and uphold the highest standards of our coffee and food offerings.

No prior supervisory experience is required as full training will be provided. You will gain confidence on shift, grow with the business, and enjoy perks such as two handmade drinks and a 50% Friends & Family discount while you contribute to a friendly, fast-paced café team.

Qualifications

• Experience as a Supervisor, Team Leader or Assistant Manager in a busy customer-facing environment.
• Be people-focused with development mindset.
• Love the challenge of meeting business targets and delivering excellence.

Responsibilities

• Lead the store team and deliver great customer service.
• Support in running shifts and training new staff.
• Maintain high coffee and food standards and ensure quality service.

Skills

Customer service

Team leadership

Shift management

People development

Tools

POS system

Job description

FCB Coffee is a speciality coffee company, and it’s our teams that make us special. That’s why we’re looking for warm, friendly, positive people who love working with others to come and join us. If you pride yourself on making customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Supervisor, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor, Team Leader or Assistant Manager, but don’t worry if you haven’t as we’d still love to hear from you.

What you can expect:

• Brilliant training – you don’t need previous experience. You’ll be learning everything from making a great cup of coffee, to latte art, brewing methods, coffee machine maintenance and everything in between. On top of that we’ll give you the skills to run a great shift.
• The opportunity to grow your career and develop personally and professionally.
• 2 handmade drinks when you’re on shift.
• 50% Friends & Family discount when you’re on shift.
• Team events throughout the year.

To be successful you will:

• Ideally have experience as a Supervisor, Team Leader or Assistant Manager in a busy, customer facing environment.
• Be people focused, really caring about the team and their development.
• Love the challenge of meeting business targets.
• Strive for excellence, always.
• Be passionate about coffee!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way.

Our Supervisors earn £14.05 per hour in this location.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!