Supermarket Assistant, Team Leader Nights

Waitrose & Partners; Wilmslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Waitrose & Partners is seeking a Team Leader for their shop in Wilmslow. In this role, you will enhance the customer experience by leading a team, ensuring compliance with safety regulations, and boosting sales. Your leadership and customer service skills will be vital in creating a welcoming environment and driving operational success.

Benefits

Shift premium for night hours

Flexible working arrangements

Qualifications

• Good people and leadership skills.
• Experience in a customer-facing role.
• Understanding of retail and commercial success maximization.

Responsibilities

• Supporting the shop's management team with managerial tasks.
• Fulfilling online customer orders for delivery.
• Driving commercial performance and suggesting operational improvements.

Skills

Good people skills

Leadership

Understanding of retail

Customer-facing experience

Stakeholder management

Education

Duty Manager Training (Internal Partners only)

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting checkout, Click & Collect, and on-demand customer orders.
• Driving commercial performance and suggesting operational improvements.
• Reducing wastage through product diligence and markdowns.
• Maintaining a safe, tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and commercial success maximization.
• Experience in a customer-facing role.
• Stakeholder management skills.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to retail excellence, innovation, and diversity.

As Partners, we share ownership, success, and responsibility. We foster an environment of kindness, respect, and inclusion, where everyone can thrive and grow.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks and financial probity assessments.
• Apply promptly as vacancies may close early due to high application volume.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.