Shift Supervisor

Retail Human Resources plc; Shirley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the coffee retail sector is seeking a motivated Store Supervisor to join their dynamic team. In this role, you will lead shifts, coach baristas, and inspire excellent customer experiences while driving operational excellence and profitability. Enjoy competitive pay, comprehensive training, and exceptional benefits, including discounts and a supportive work culture.

Benefits

28 days holiday including Bank Holidays

Free drinks and food when on shift

Store bonus program

Bean stock options for all partners

Comprehensive training and online learning access

Discounts through Perks at Work platform

Interest-free loans for rental deposit

24/7 Employee Assistance Programme

Recognition schemes and monetary awards

Long-term career opportunities

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in leading operational activities in retail or hospitality.

Responsibilities

• Lead shifts and manage a team of baristas to ensure high-quality service.
• Collaborate with the Store Manager to drive store profitability and customer satisfaction.
• Ensure compliance with operational policies and provide a safe work environment.

Skills

Coaching

Leadership

Customer Service

Problem Solving

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:

Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
Identifying teachable moments to share best practices with the team
Seeing challenges as opportunities for continuous improvement to drive operational excellence.
Executing store operations during scheduled shifts, including organising opening and closing duties
Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we’ll offer you a competitive starting salary and benefits that include:

28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when you’re on shift
Our store bonus program
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.

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