Supermarket Assistant, Team Leader Nights

John Lewis Partnership; Wilmslow; On-site; GBP 22,000 - 26,000; Part time

Job summary

Join John Lewis Partnership as a Team Leader in a Waitrose shop, where you will provide exceptional service and support a welcoming environment for customers and Partners. Your role will include leading teams, fulfilling online orders, and maintaining stock levels to enhance the shopping experience, all while supporting the growth of a valued retail brand.

Qualifications

• Experience in a customer-facing role is required.
• Good leadership skills and understanding of retail.

Responsibilities

• Support the shop's management team with managerial tasks.
• Fulfill online customer orders and maintain stock replenishment.
• Drive commercial performance and suggest improvements.

Skills

People skills

Leadership skills

Understanding of retail

Customer-facing experience

Stakeholder management

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.

Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting checkout, Click & Collect, and on-demand orders.
• Driving commercial performance and suggesting improvements.
• Reducing wastage through product diligence and markdowns.
• Maintaining a safe and tidy working environment.

Essential skills/experience

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Stakeholder management skills.

Desirable skills/experience

• Duty Manager Training (for internal Partners).

Hours

Varied part-time hours across seven days, including weekends, between 21:00 and 07:00.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, responsibility, and success, embracing differences and creating a supportive environment.

We all own making the Partnership a place where everyone belongs, where we can thrive and grow both individually and collectively.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks and financial probity checks, where applicable.
• Apply early as vacancies may close quickly due to high interest.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.