Front Office Supervisor

JIM - Jobs In Manchester; Manchester; On-site; GBP 27,000; Full time

Job summary

Join an award-winning hotel chain as a Front Office Supervisor in Manchester. You will oversee front desk operations, ensuring guests receive exceptional service while managing a team. You'll have opportunities for personal development and access to a broad range of employee perks, including wellness facilities and travel discounts.

Benefits

Free meals when on duty

Discounted wellness membership

28 days holiday, increasing yearly

Guest Experience Day after probation

Team events and initiatives

Qualifications

• Experience in Front Office roles in hospitality.
• Strong sales capabilities.
• Ability to prioritize tasks effectively.

Responsibilities

• Supervise Front Desk operations and team performance.
• Manage sales revenues through up-selling.
• Handle guest inquiries and complaints.

Skills

Commercial awareness

Supervisory skills

Inter-personal skills

Communication skills

Organizational skills

Guest service

Education

Supervisory/management certificate or diploma

Job description

Job Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly salary of £26,618.18
• Free and healthy meals when on duty
• Discounted Membership Rates to wellness facilities, featuring a pool, gym, sauna, and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats, and wellness days
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Peoples pension with employer’s contribution
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation

What will I be doing?

Responsibilities

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing programs
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.