Supermarket Assistant, Team Leader Nights

ENGINEERINGUK; Marlborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading employee-owned business in the UK seeks a Team Leader for its Waitrose shops. The role involves enhancing customer experience, supporting operational tasks, and driving performance. Ideal candidates should possess strong leadership and customer service skills. Flexible working arrangements are available.

Qualifications

• Strong leadership and interpersonal skills.
• Experience in a customer-facing role.

Responsibilities

• Supporting management with operational tasks.
• Ensuring Partners operate safely and legally.
• Driving shop performance through continuous improvement.

Skills

Leadership

Interpersonal Skills

Customer Service

Stakeholder Management

Job description

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Supermarket Assistant, Team Leader Nights

View more categories | View less categories | Sector: Retail and Wholesale | Role: Assistant | Contract Type: Permanent | Hours: Full Time

About the role

Due to working time regulations, applicants must be 18 years or over to apply. In addition to the stated pay, you will receive a shift premium for hours worked between 22:00 and 06:00, paid at the minimum rate for your role.

As a Team Leader at one of our Waitrose shops, you'll help create a memorable experience for our customers by providing partner-led service and a passion for food that sets us apart. Your dedication to exceeding expectations will enhance the customer's perception of the Waitrose brand, fostering trust and loyalty, while also supporting sales and profit growth.

Key Responsibilities

• Supporting management with operational tasks and collaborating across departments to meet customer demand.
• Ensuring Partners operate safely and legally.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products properly displayed.
• Assisting with checkout, Click & Collect, and on-demand orders.
• Driving shop performance through continuous improvement ideas.
• Reducing wastage by managing product shelf life and markdowns.
• Maintaining a clean and safe working environment.

Essential Skills and Experience

• Strong leadership and interpersonal skills.
• Understanding of retail operations and commercial success.
• Experience in a customer-facing role.
• Good stakeholder management skills.

Desirable Skills and Experience

• Duty Manager Training (for internal Partners).

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to create a supportive, inclusive environment where everyone can thrive. We are committed to innovation, quality, and service, and to building a happier world.

Important Notes

• Some roles require pre-employment checks, including DBS and financial probity assessments.
• Apply promptly as vacancies may close early due to high interest.
• We support flexible working arrangements; discuss options with the hiring manager.