Supermarket Assistant, Team Leader Nights

Waitrose & Partners; Cirencester; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a leading employee-owned business as a Team Leader in Cirencester. You will enhance customer experiences and support the management team while ensuring operational excellence. Your leadership will drive shop performance and foster customer loyalty.

Benefits

Shift Premium for Night Hours

Qualifications

• Experience in a customer-facing role.
• Understanding of retail and commercial success.

Responsibilities

• Supporting the shop's management team with managerial tasks.
• Driving shop performance with ideas for continuous improvement.
• Fulfilling online customer orders for delivery.

Skills

Leadership

Stakeholder Management

Customer Service

Job description

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners operate in a safe and legal manner.
• Fulfilling online customer orders for delivery.
• Stock replenishment to keep shelves full and products in the right place.
• Supporting the wider shop team including checkout, Click & Collect, and on-demand orders.
• Driving shop performance with ideas for continuous improvement.
• Reducing wastage through product diligence and markdowns.
• Maintaining a safe and tidy environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.
• Stakeholder management skills.

Desirable skills/experience

• Duty Manager Training (internal Partners).

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We're driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, working together with kindness and respect, embracing differences, and creating a thriving environment.

We focus on retail excellence, innovation, and diversifying our offerings. We ensure competitive pricing, quality, and service, passionately serving food lovers in Waitrose.

As Partners, we make all the difference and own it.

Additional points

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We recommend applying early as vacancies can close quickly. We support flexible working arrangements; discuss options with the hiring manager during your interview.