Sunday Shop Leader: Retail Leadership & Community Impact

Mind; Chester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Real Living Wage

25 days holiday pro-rata

Development workshops & courses

Personalised induction programme

Pension & life assurance

25% staff discount in Mind shops

Employee savings app

Job summary

Mind Retail is seeking a Sunday Supervisor to support shop leadership in delivering outstanding customer service and drive sales of preloved items to support Mind's mental health services.

You will take charge in the Shop Manager's absence, lead a dedicated team of volunteers, and help maintain high standards across the shop while upholding Mind's values and commitment to inclusive, caring work environments.

Qualifications

• Retail experience or supervision experience is desirable.
• Able to lead and motivate others.
• Strong customer focus and service standards.

Responsibilities

• Support Shop Manager to maximise profits and fundraising through preloved goods.
• Take lead in Shop Manager's absence for shop performance and supervision of volunteers.
• Deliver excellent shop standards and outstanding customer service.
• Drive positive change and create an inclusive, caring environment for staff, volunteers, and customers.
• Participate in development programmes and workshops to grow professionally.

Skills

Leadership

Retail

Customer focus

Workload planning

People development

Job description

Mind Retail is seeking a Sunday Supervisor to support shop leadership in delivering outstanding customer service and drive sales of preloved items to support Mind's mental health services.

You will take charge in the Shop Manager's absence, lead a dedicated team of volunteers, and help maintain high standards across the shop while upholding Mind's values and commitment to inclusive, caring work environments.