Assistant Shop Manager — Lead Impactful Retail

Mind; Burston; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly pay

25 days' paid holiday per year

Development workshops & courses

Induction programmes tailored to role

Pension scheme & life assurance

25% staff discount in Mind shops

Employee Savings app discounts

Job summary

Mind Retail is seeking an Assistant Shop Manager to work alongside the Shop Manager and the shop team, including volunteers, to drive sales and profit targets for the shop while supporting Mind’s mission to improve mental health for all. You will contribute to creating a welcoming community hub with strong customer focus and a commitment to Mind’s values.

You’ll also take full responsibility for daily shop operations when the Shop Manager is away, ensuring excellent customer service and high

Qualifications

• Experience in retail environments preferred.
• Ability to lead and motivate others.
• Strong customer service focus and relationship-building.
• Ability to plan and prioritise workload with the team.

Responsibilities

• Support the Shop Manager in day-to-day shop operations and targets when the manager is away.
• Deliver excellent customer service and maintain high shop standards.
• Assist with development of team and volunteers, fostering a positive and inclusive shop environment.

Skills

Retail leadership

Team motivation

Customer focus

Workload planning

Values alignment

Job description

Mind Retail is seeking an Assistant Shop Manager to work alongside the Shop Manager and the shop team, including volunteers, to drive sales and profit targets for the shop while supporting Mind’s mission to improve mental health for all. You will contribute to creating a welcoming community hub with strong customer focus and a commitment to Mind’s values.

You’ll also take full responsibility for daily shop operations when the Shop Manager is away, ensuring excellent customer service and high