Suite Attendant (Casual)

Eastlandsvsl; Manchester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Complimentary Meals During Shifts

Company Pension Scheme

Flexible Scheduling

Partial Uniform Provided

Inclusive & Diverse Workplace

Job summary

Eastlandsvsl is seeking a Suite Attendant (Casual) in the Co-op Live venue. You will deliver warm, professional service in suite settings, maintaining high standards during events and matchdays.

Responsibilities include setting up, serving, clearing suites, and coordinating with bar and kitchen teams to ensure timely delivery. A strong focus on guest experience and leadership of junior staff is required.

Qualifications

• Proven experience as Head Waiter or Senior Server in premium hospitality.
• Deliver warm, professional service and manage a section.
• Lead service in suites and maintain high standards.
• Coordinate with bar, kitchen and floor teams to ensure timely delivery.
• Flexible schedule including evenings, weekends and event days.

Responsibilities

• Deliver warm, professional and attentive service to all suite guests.
• Anticipate needs, handle requests and resolve issues quickly and confidently.
• Set up, serve and clear suites to a consistently high standard.
• Ensure suites are clean, well-presented and fully stocked throughout service.
• Lead service in your suite during matchdays and events, maintaining pace and quality.
• Coordinate with bar, kitchen and floor teams to ensure timely food and drink delivery.
• Act as the main point of contact for guests in your suite and guide junior team members.

Skills

Head Waiter

Guest Service

Strong Communicator

Leadership

Attention to detail

Evening Shifts

Tools

POS systems

Job description

Suite Attendant (Casual)

Department: Hospitality

Employment Type: Flexible

Location: Co-op Live

Reporting To: Premium Manager

Compensation: £13.45 / hour

Description

You will be responsible for

Guest Experience

• Deliver warm, professional and attentive service to all suite guests.
• Anticipate needs, handle requests and resolve issues quickly and confidently.

Suite Service & Standards

• Set up, serve and clear suites to a consistently high standard.
• Ensure suites are clean, well‑presented and fully stocked throughout service.

Eventday Service

• Lead service in your suite during matchdays and events, maintaining pace and quality in busy periods.
• Coordinate with bar, kitchen and floor teams to ensure timely food and drink delivery.

Teamwork & Communication

• Act as the main point of contact for guests in your suite and communicate feedback to supervisors.
• Support and guide junior team members, leading by example on service and standards.

Skills, Knowledge and Expertise

Essential

• Proven experience as a Head Waiter, Senior Server or similar role in a premium or high‑volume hospitality environment.
• Strong track record of delivering exceptional guest service and managing a section independently.
• Confident communicator with excellent interpersonal skills and a professional, approachable manner.
• Ability to lead service in your area, support junior team members and maintain standards under pressure.
• High attention to detail in presentation, cleanliness and overall guest experience.
• Flexible and reliable, with the ability to work evenings, weekends and event days as required.

Desirable

• Experience in suites, stadium, arena or VIP hospitality environments.
• Good knowledge of food and beverage service, including wine, cocktails or premium dining.
• Experience handling VIP guests or corporate clients.
• Familiarity with POS or ordering systems used in hospitality operations.

Benefits

• Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
• Company Pension Scheme – Secure your future with our competitive pension plan.
• Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
• Partial Uniform Provided – We supply your work attire for convenience and professionalism.
• Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.