(Casual) Hospitality & Premium Area Supervisor & Manager

Eastlands Venue Services; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Complimentary Meals During Shifts

Company Pension Scheme

Flexible Scheduling

Partial Uniform Provided

Inclusive & Diverse Workplace

Job summary

Eastlands Venue Services in the United Kingdom seeks an experienced hospitality leader to drive day-to-day operations at a high-volume venue. You will lead and develop a fast, friendly bar team, ensure licensing and health and safety compliance, and deliver outstanding guest experiences across events and daily service.

You will manage staffing, training, and maintenance reporting, while maintaining calm under pressure and owning tasks to completion.

Qualifications

• A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
• Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
• Strong understanding of bar operations, licensing, and health & safety compliance
• Confident handling guest feedback and resolving issues calmly and professionally
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date

Responsibilities

• Team Culture & Leadership - Build a supportive, high-performing team environment with strong collaboration.
• Team Development - Identify and nurture talent to help team members grow.
• Performance Management - Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations - Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience - Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance - Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close - Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management - Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance - Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.

Skills

Leadership

Team development

Performance management

Bar operations

Guest experience

Health & safety

Licensing compliance

Communication

Job description

Day to Day Key Responsibilities

• Team Culture & Leadership - Build a supportive, high-performing team environment with strong collaboration.
• Team Development - Identify and nurture talent to help team members grow.
• Performance Management - Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations - Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience - Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance - Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close - Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management - Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance - Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.

Qualifications

• A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
• Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
• Strong understanding of bar operations, licensing, and health & safety compliance
• Confident handling guest feedback and resolving issues calmly and professionally
• Comfortable using systems for reporting maintenance and ensuring paperwork is up to date

Leadership & Communication

• Leads by example with a positive, hands-on approach
• Clear, confident communicator - with both team and guests
• Comfortable giving constructive feedback and holding others accountable

Mindset & Attitude

• Calm under pressure, solutions-focused, and adaptable
• Passionate about delivering great guest experiences
• Takes ownership and sees things through to the finish
• Detail-oriented, especially around standards, cleanliness, and compliance

Desirable (but not essential)

• Personal licence holder
• Experience with events or high-volume venues

Benefits and Perks

• Complimentary Meals During Shifts - Enjoy free or subsidized meals while you work.
• Company Pension Scheme - Secure your future with our competitive pension plan.
• Flexible Scheduling - Work shifts that fit your lifestyle and commitments.
• Partial Uniform Provided - We supply your work attire for convenience and professionalism.
• Inclusive & Diverse Workplace - Be part of a team that values diversity and inclusion.