Subsidence Loss Adjuster

Arthur J. Gallagher & Co. (AJG); United Kingdom; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett in the United Kingdom is seeking a Subsidence Loss Adjuster to manage a diverse caseload of commercial and domestic subsidence claims, from investigation to settlement.

You will work with clients, engineers, and surveyors, apply modern subsidence methodologies, and contribute to fair, high-integrity outcomes while advancing your professional qualifications.

Qualifications

• Experience of investigating and handling subsidence claims is essential.
• Cradle to grave claims handling.
• Clear understanding of subsidence, construction, mitigation and liability.
• Excellent written and verbal communication skills.
• Ability to build relationships with clients/carriers/brokers.
• Eligible to work in the UK.

Responsibilities

• Investigate, manage and report on a caseload of Property claims.
• Handle cradle to grave subsidence claims, liaising with clients, engineers and surveyors.
• Interpret policy cover, scope and quantum assessments, and negotiate settlements.
• Discuss investigation results with engineers/surveyors and agree remediation measures.
• Maintain high standards of communication with management and clients.

Skills

Subsidence claims

Cradle to grave claims handling

Communication skills

Client relationship building

UK work eligibility

Education

CILA/CII qualifications advantageous

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Within the role of Subsidence Loss Adjuster, you will handle a wide range of commercial and domestic subsidence losses and be required to investigate, report upon and settle claims.

How you'll make an impact

• Investigate, manage and report on a caseload of Property claims.
• Handle a full and varied caseload from cradle to grave and will require management of all aspects of subsidence claims, including liaising with clients, policyholders, structural engineers, surveyors, determination of policy cover, scope and quantum assessments, settlement negotiations and recovery pursual where required.
• Identify potential subsidence damage, understand the scope of any required site investigations and be able to interpret the associated results.
• Understand modern subsidence handling approaches and techniques including the use of technology.
• Be able to confidently discuss investigation results with structural engineers/surveyors and agree and challenge necessary mitigation/remediation measures.
• A wide portfolio of claim handling including but not exclusively Property (Commercial & Domestic), Real Estate, HNW, Public and Local Authorities.
• Ensure that claims are handled properly, fairly and with integrity.
• Maintain high standards of communication with senior management, team members and principals so that information on significant claims trends is acquired.
• Attend claim meetings and travel as required.
• Participate in any claims auditing process.
• Any other duties as required by Gallagher Bassett.

About You

• Experience of investigating and handling subsidence claims is essential.
• Cradle to grave claims handling.
• CILA and/ or CII qualifications would be advantageous but not essential.
• Clear, demonstrable understanding of the mechanics of subsidence, construction, mitigation, liability.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and service instructions.
• Eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)