Subscription Strategy & Growth Lead

Home Limited; Manchester; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Home Limited is seeking a Senior Manager Retail Subscriptions to own the end-to-end subscription proposition across stores and online channels. You will shape the three-year roadmap, evolving the offering to optimise acquisition, onboarding, fulfilment, renewal and retention.

In this highly strategic role you will partner with Product, CRM, Trade and Store teams, leverage customer insight and market trends, and drive growth through loyalty and optimisation initiatives across both retail and

Qualifications

• Experience leading a subscription, membership, loyalty or recurring revenue proposition.
• Strong commercial understanding of acquisition, retention, churn, lifetime value.
• Proven experience owning end-to-end customer journeys.
• Experience collaborating with Product, CRM, Marketing, Technology, Operations and Commercial teams.

Responsibilities

• Own and deliver the subscription strategy and long-term roadmap.
• Identify opportunities to increase acquisition, retention and lifetime value.
• Collaborate with cross-functional teams to optimise subscription performance.
• Own the end-to-end subscription journey across online and in-store touchpoints.
• Use data-led decision making to improve journeys and proposition performance.

Skills

Subscription strategy

Stakeholder management

Data-driven decision making

Customer lifecycle optimization

Job description

Home Limited is seeking a Senior Manager Retail Subscriptions to own the end-to-end subscription proposition across stores and online channels. You will shape the three-year roadmap, evolving the offering to optimise acquisition, onboarding, fulfilment, renewal and retention.

In this highly strategic role you will partner with Product, CRM, Trade and Store teams, leverage customer insight and market trends, and drive growth through loyalty and optimisation initiatives across both retail and