Subscription Growth & Retention Lead

Pivotal London Ltd; Greater London; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Pivotal London Ltd is seeking a Retention Lead to take full commercial ownership of a scalable subscription model and drive growth. You will work with the product team on the development roadmap and influence how new launches land with the existing customer base.

The role focuses on reducing churn, expanding customer lifetime value, and delivering insights to senior leadership in a fast-paced environment.

Formación

• 4-6+ years in a retention-focused role within a consumer product business.
• Experience with subscription management platforms and email/SMS tools.
• Proactive, curious mindset with interest in why customers stay or churn.
• Strong analytical ability and excellent written communication.

Responsabilidades

• Own subscription performance and build a test-and-learn framework to reduce churn and grow ARR.
• Analyse performance metrics to identify growth opportunities and strategic insights.
• Partner with website and CRM teams to optimise returning customer conversion and lifecycle flows.
• Strategise seasonal and always-on offers to re-acquire and retain customers.
• Build loyalty and advocacy programmes that reward long-term subscribers.
• Deliver clear reporting and insights to senior leadership.

Conocimientos

Retention marketing

Subscription analytics

A/B testing

CRM platforms

Strong communication

Herramientas

Klaviyo

Braze

Loop

Recharge

Skio

Descripción del empleo

Pivotal London Ltd is seeking a Retention Lead to take full commercial ownership of a scalable subscription model and drive growth. You will work with the product team on the development roadmap and influence how new launches land with the existing customer base.

The role focuses on reducing churn, expanding customer lifetime value, and delivering insights to senior leadership in a fast-paced environment.