Subject Access & Records Assistant

Countess of Chester Hospital NHS Foundation Trust; Chester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Countess of Chester Hospital NHS Foundation Trust in Chester is seeking a full-time Subject Access Assistant to join our busy Legal Services team. The role focuses on processing requests from patients and authorised representatives to access health records, requiring care, accuracy and discretion with confidential information.

You will work within a supportive team, handling requests, gathering documentation, meeting deadlines and providing general administrative support.

Qualifications

• Working knowledge of Data Protection Act 2018 and UK GDPR.
• Experience handling sensitive and confidential information, ideally within a healthcare or legal environment.
• Experience with administration and record keeping.

Responsibilities

• register and acknowledge new Subject Access Requests
• obtain identification, consent and authority documentation where required
• request and collate records from electronic and paper-based systems
• maintain accurate case records and monitor progress against deadlines
• prepare documentation for review and secure disclosure
• respond professionally to enquiries from patients, representatives and Trust colleagues
• follow established procedures for information governance, confidentiality and data protection
• provide general administrative support to help the service manage requests efficiently

Skills

Discretion

Data protection knowledge

Healthcare administration

Education

GCSE English & Maths

A-levels or equivalent

Job description

Countess of Chester Hospital NHS Foundation Trust in Chester is seeking a full-time Subject Access Assistant to join our busy Legal Services team. The role focuses on processing requests from patients and authorised representatives to access health records, requiring care, accuracy and discretion with confidential information.

You will work within a supportive team, handling requests, gathering documentation, meeting deadlines and providing general administrative support.