Records Access Specialist

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

Norfolk Community Health and Care NHS Trust is seeking an Access to Records Administrator in Norwich. You will process Subject Access Requests, FOI, Injury Cost Recovery and Claims in line with legislation and Trust procedures, ensuring accuracy and timeliness.

You will log, track and manage requests through systems, perform redaction, maintain secure filing, and provide clear information to patients, staff and external organisations while upholding data protection policies.

Responsibilities

• Process Subject Access Requests (SAR), FOI, Injury Cost Recovery (ICR) and Claims requests in line with established procedures.
• Log, track and manage requests through appropriate systems, ensuring statutory deadlines are met.
• Undertake administrative tasks associated with the release of information, ensuring accuracy and completeness.
• Escalate complex or non-routine requests to senior staff as required.
• Ensure all information is handled in accordance with data protection legislation and Trust policies.
• Undertake redaction and preparation of records for disclosure following established guidance.
• Maintain accurate records of all requests and responses to ensure audit and traceability.
• Provide administrative support for Claims processing, including gathering and preparing records for disclosure to legal representatives.
• Respond to routine enquiries from patients, staff, solicitors and external organisations.
• Provide clear information about Access to Records processes, escalating complex queries where required.
• Communicate sensitively when dealing with potentially distressing information.
• Maintain filing systems and databases, ensuring information is kept up to date and secure.
• Prepare standard correspondence and documentation in response to requests.
• Participate in audits and checks within own work area to support service improvement.

Job description

Norfolk Community Health and Care NHS Trust is seeking an Access to Records Administrator in Norwich. You will process Subject Access Requests, FOI, Injury Cost Recovery and Claims in line with legislation and Trust procedures, ensuring accuracy and timeliness.

You will log, track and manage requests through systems, perform redaction, maintain secure filing, and provide clear information to patients, staff and external organisations while upholding data protection policies.