Access to Information Assistant - Band 2

The Methodist Church in Britain; Wollaton; On-site; GBP 19,000 - 23,000; Full time

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is seeking a nine-month fixed-term administrator to join the Access to Information Team. The role focuses on logging and updating Subject Access Requests, tracking records, and meeting deadlines in a secure environment on-site.

You will handle enquiries from staff and patients, retrieve records, and maintain the case management system, ensuring confidentiality and compliance with data protection regulations.

Qualifications

• GCSE Maths and English at grade 4 or above, or equivalent.
• Recent office or clerical experience.
• Working knowledge of standard office processes and procedures.
• Experience using IT systems.
• Knowledge of Microsoft Word and databases.

Responsibilities

• Maintain the department's case management system for access requests, from initial logging through to final disclosure
• Deal with enquiries and exchange information with staff, patients and others using sensitivity and tact
• Retrieve, locate and track health records, ED records and radiology requests to set deadlines
• Read requests and patient information to check all relevant notes are present
• Interrogate Trust patient systems to locate patients and information and respond to queries
• Photocopy, collate and scan health records in line with departmental procedures and statutory obligations
• Report any breaches or potential breaches of statutory timescales to the manager
• Keep patient, staff and Trust information confidential in line with legislation and Trust policy

Skills

Good IT skills

Microsoft Word

Verbal communication

Written communication

Education

GCSE Maths and English at grade 4 or above

Tools

Databases

Job description

The Access to Information Team at United Lincolnshire Teaching Hospitals NHS Trust takes on a nine-month fixed-term administrator to help answer Subject Access Requests under data protection law. The post centres on logging and updating requests in the case management system, retrieving and tracking health, ED and radiology records to deadline, and handling enquiries from staff and patients. It is on-site only, because paper clinical records and secure information systems are involved. Applicants need GCSE maths and English at grade 4 or above and recent clerical experience.

What the job involves

• Maintain the department's case management system for access requests, from initial logging through to final disclosure
• Deal with enquiries and exchange information with staff, patients and others using sensitivity and tact
• Retrieve, locate and track health records, ED records and radiology requests to set deadlines
• Read requests and patient information to check all relevant notes are present
• Interrogate Trust patient systems to locate patients and information and respond to queries
• Photocopy, collate and scan health records in line with departmental procedures and statutory obligations
• Report any breaches or potential breaches of statutory timescales to the manager
• Keep patient, staff and Trust information confidential in line with legislation and Trust policy

Qualifications

• Maths and English GCSE at grade 4 or above, or equivalent

Experience

• Recent office or clerical experience
• Working knowledge of standard office processes and procedures
• Experience of using IT systems

Skills & knowledge

• Knowledge of Microsoft Word and databases
• Good IT skills
• Good verbal (including telephone) and written communication
• Working knowledge of hospital procedures and structure