Subdispatch Co-ordinator - On-site Helpdesk (6-month)

ISS Facilities Services; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 34,000; Full time

Job summary

ISS Facilities Services is seeking a highly organised Subdispatch Co-ordinator to join our Solihull team, acting as the first point of contact for client requests and ensuring calls are logged and translated into engineering or FM actions. This role supports the delivery team, coordinates service activity, and maintains contractual processes through accurate administration.

You will work in a fast-paced, service-led environment with cross-functional collaboration.

Qualifications

• Previous experience in a customer service, helpdesk, or administrative role.
• Confident call handling with a calm and professional approach.
• Strong IT literacy in Microsoft Excel and Word.
• Excellent communication and relationship-building skills.
• High attention to detail with strong planning and organisational abilities.
• A team player with a flexible and solutions-focused attitude.
• Comfortable working in a fast-paced, service-led environment.

Responsibilities

• Receive, log and process client and helpdesk requests in line with contractual requirements.
• Translate client issues into FM or engineering actions and allocate work.
• Monitor shared mailboxes and respond to requests within agreed timeframes.
• Manage work orders through CAFM systems, including Maximo.
• Liaise with subcontractors to arrange and schedule attendance.
• Maintain accurate records, documentation, and system updates.
• Provide administrative support to the wider service delivery team.
• Escalate issues, delays, or concerns to management when required.

Skills

Customer service

Helpdesk

Administrative

Tools

Maximo CAFM

Excel

Word

Job description

ISS Facilities Services is seeking a highly organised Subdispatch Co-ordinator to join our Solihull team, acting as the first point of contact for client requests and ensuring calls are logged and translated into engineering or FM actions. This role supports the delivery team, coordinates service activity, and maintains contractual processes through accurate administration.

You will work in a fast-paced, service-led environment with cross-functional collaboration.