Client Dispatch & Service Coordination Specialist

ISS UK Limited; Coleshill Heath; On-site; GBP 24,000 - 32,000; Full time

Job summary

ISS is seeking a Subdispatch Co-ordinator to act as the first point of contact for client requests, logging and processing calls, and translating issues into engineering or FM actions. You will support the delivery team with administrative tasks and ensure timely coordination of service activity.

This fixed-term role focuses on accuracy, strong communication, and efficient workflow management within a fast-paced environment at ISS UK.

Qualifications

• Experience in customer service, helpdesk or administrative role.
• Confident call handling with a professional manner.
• Strong IT literacy, especially Excel and Word.
• Excellent communication and relationship skills.

Responsibilities

• Receive, log and process client and helpdesk requests in line with contractual requirements.
• Translate client issues into FM or engineering actions and allocate work to the right resource.
• Monitor shared mailboxes and respond within agreed timeframes.
• Manage work orders through CAFM systems, including Maximo.
• Liaise with subcontractors to arrange and schedule attendance.
• Maintain accurate records, documentation and system updates.
• Provide administrative support to the wider service delivery team.
• Escalate issues, delays or concerns to management when required.

Skills

Customer service

Helpdesk

Administrative work

Communications

IT literacy

Organisation

Team player

Fast-paced environment

Tools

CAFM systems

Maximo

Job description

ISS is seeking a Subdispatch Co-ordinator to act as the first point of contact for client requests, logging and processing calls, and translating issues into engineering or FM actions. You will support the delivery team with administrative tasks and ensure timely coordination of service activity.

This fixed-term role focuses on accuracy, strong communication, and efficient workflow management within a fast-paced environment at ISS UK.