Customer Service & Operations Coordinator

Iss; Stafford; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

ISS is seeking a Service Co-ordinator in Stafford to manage and log customer calls, emails and service requests, ensuring accurate recording and progression to resolution. You will work with operational teams to coordinate service delivery, maintain records, and provide administrative support across the account, delivering professional customer service at all times.

This role offers a stable environment within a global facilities management company, with opportunities to develop your skills.

Qualifications

• Previous experience in a customer service, helpdesk, contact centre, or administrative role.
• Experience handling calls and responding to customer enquiries.
• Excellent verbal and written communication skills.
• Ability to prioritise workloads and manage multiple requests effectively.
• Proficiency in Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Good problem-solving skills and a customer-focused approach.
• Ability to analyse information and make informed decisions.

Responsabilités

• Act as the first point of contact for customer enquiries, service requests, and support queries.
• Log, monitor, and manage customer calls and emails accurately and efficiently.
• Translate customer requests into appropriate facilities management or engineering solutions.
• Coordinate and track service requests through to completion.
• Maintain and update internal systems and databases to ensure data accuracy.
• Build positive relationships with customers, operational teams, and stakeholders.
• Provide professional and responsive customer service at all times.
• Identify and escalator issues when appropriate to ensure timely resolution.
• Ensure all activities are completed in line with company procedures, service standards, and contractual requirements.
• Assist with reporting, record-keeping, and general administration tasks.

Connaissances

Customer service

Helpdesk experience

Communication skills

Problem solving

Teamwork

Outils

Microsoft Office

Description du poste

ISS is seeking a Service Co-ordinator in Stafford to manage and log customer calls, emails and service requests, ensuring accurate recording and progression to resolution. You will work with operational teams to coordinate service delivery, maintain records, and provide administrative support across the account, delivering professional customer service at all times.

This role offers a stable environment within a global facilities management company, with opportunities to develop your skills.