Subdispatch Co-Ordinator

ISS UK Limited; Coleshill Heath; On-site; GBP 24,000 - 32,000; Full time

Job summary

ISS is seeking a Subdispatch Co-ordinator to act as the first point of contact for client requests, logging and processing calls, and translating issues into engineering or FM actions. You will support the delivery team with administrative tasks and ensure timely coordination of service activity.

This fixed-term role focuses on accuracy, strong communication, and efficient workflow management within a fast-paced environment at ISS UK.

Qualifications

• Experience in customer service, helpdesk or administrative role.
• Confident call handling with a professional manner.
• Strong IT literacy, especially Excel and Word.
• Excellent communication and relationship skills.

Responsibilities

• Receive, log and process client and helpdesk requests in line with contractual requirements.
• Translate client issues into FM or engineering actions and allocate work to the right resource.
• Monitor shared mailboxes and respond within agreed timeframes.
• Manage work orders through CAFM systems, including Maximo.
• Liaise with subcontractors to arrange and schedule attendance.
• Maintain accurate records, documentation and system updates.
• Provide administrative support to the wider service delivery team.
• Escalate issues, delays or concerns to management when required.

Skills

Customer service

Helpdesk

Administrative work

Communications

IT literacy

Organisation

Team player

Fast-paced environment

Tools

CAFM systems

Maximo

Job description

Contract Type: Fixed Term Contract (6 months)

We are seeking a highly organised and customer-focused Subdispatch Co-ordinator to join our team, acting as the first point of contact for client requests and ensuring all calls are logged, processed, and translated accurately into engineering or FM solutions.

Job Description

This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective communication, accurate administration, and timely coordination of service activity.

Key Responsibilities

• Receive, log and process client and helpdesk requests in line with contractual requirements.
• Accurately translate client issues into FM or engineering actions and allocate work to the appropriate resource.
• Monitor shared mailboxes and respond to requests within agreed timeframes.
• Manage work orders through CAFM systems, including Maximo.
• Liaise with subcontractors to arrange and schedule attendance.
• Maintain accurate records, documentation, and system updates.
• Provide administrative support to the wider service delivery team.
• Escalate issues, delays, or concerns to management when required.

Professional and Personal Competencies/Qualifications

• Previous experience in a customer service, helpdesk, or administrative role.
• Confident call handling skills with a calm and professional approach.
• Strong IT literacy, particularly in Microsoft Excel and Microsoft Word.
• Excellent communication and relationship-building skills.
• High attention to detail with strong planning and organisational abilities.
• A team player with a flexible and solutions-focused attitude.
• Comfortable working in a fast-paced, service-led environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail].