Sub-Specialty Clinic Co‑Ordinator – Part‑Time (6 Months)

Liverpool Women's NHS Foundation Trust; Liverpool; On-site; GBP 26,000 - 27,000; Part time

Job summary

Liverpool Women’s NHS Foundation Trust invites applications for a Sub-Speciality Appointment Co-Ordinator based at Liverpool Women’s Hospital. This fixed-term post covers 6 months and is offered on a part-time basis (22.5 hours per week, Wed-Fri, 8am-4pm).

The role involves managing consultant clinic diaries, coordinating outpatient bookings by phone, face-to-face and video, and producing appointment letters. You will work with patients and staff to ensure timely RTT pathways.

Qualifications

• Proven experience in NHS contact centre, reception or appointment booking.
• Experience with data entry and NHS patient administration systems.
• Ability to manage complex bookings and escalate where necessary.
• Excellent communication with patients and staff at all levels.
• Knowledge of Patient Access policies and RTT pathways.

Responsibilities

• Own consultant clinic diaries and scheduling, including face-to-face, telephone and video bookings.
• Produce appointment letters and confirm media type and times with patients.
• Support booking clerks with complex bookings and handle PALs/complaints when needed.
• Register new tertiary referrals on PAS within 48 hours and start RTT pathways.
• Analyze PTL data to schedule clinics and maintain data quality.
• Maintain and update follow-up queues to meet targets and flag conflicts early.

Skills

Customer service

Communication skills

Multitasking

Data entry

Microsoft Office

Education

GCSE English & Maths

NVQ 3 in Business Administration or equivalent

Tools

NHS Patient Administration System

e-Referral system

Digicare / CRIS / PENs / In-Touch

Job description

Liverpool Women’s NHS Foundation Trust invites applications for a Sub-Speciality Appointment Co-Ordinator based at Liverpool Women’s Hospital. This fixed-term post covers 6 months and is offered on a part-time basis (22.5 hours per week, Wed-Fri, 8am-4pm).

The role involves managing consultant clinic diaries, coordinating outpatient bookings by phone, face-to-face and video, and producing appointment letters. You will work with patients and staff to ensure timely RTT pathways.