Retail Supervisor - Marylebone

ME AND EM; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Pension Scheme

Group Life Insurance

Staff discount

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Eye Care Vouchers

Real Living Wage Employer

Job summary

ME+EM in London (Marylebone) is seeking a Retail Supervisor to join our fast-paced luxury fashion brand. As a key holder and member of the management team, you will deliver an authentic, high-quality service experience, uphold brand standards and drive store performance.

You will lead a team, delegate daily tasks, manage staff wellbeing, support stock control, and develop strong relationships with customers. Experience in high-volume luxury retail and a proactive, can-do attitude are essential.

Qualifications

• Experience leading teams in a high-volume fashion store.
• Strong customer service and communication skills.
• Confident in visual merchandising and brand presentation.

Responsibilities

• Be a brand representative at all times.
• Lead the team and represent the management team.
• Prioritise and delegate daily tasks for smooth running.
• Open and close the store and manage till functions.
• Support stock deliveries and stock recalls to meet deadlines.

Skills

People management

Luxury retail

Visual Merchandising

Team leadership

Customer service

Job description

Job Title: Retail Supervisor

Reporting to: Store Manager

Location:ME+EM, Marylebone

Contract Type: Full Time, 37.5 Hours Per Week

About Us:

ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores across the UK and concessions in Harrods and Selfridges. Our exciting growth continues with the opening of our US stores.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.

Responsibilities:

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Promote 'one business' mindset.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or escalation if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

About You:

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Team player, communication skills, positive attitude, proactive, can-do mindset
• Able to provide examples of leading by example, developing others and contributing to the success of the company

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.