Studio Manager

Reformer Collective LTD; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Reformer Collective is seeking a Studio Manager to act as the heartbeat of our London studio, leading the Front of House team and ensuring seamless daily operation. You will manage class scheduling, member inquiries, and client experiences while upholding high standards of presentation and service.

This role emphasizes safety, community engagement, and event planning in a vibrant studio environment. You will coordinate with instructors, manage site compliance, and collaborate with Head Office to

Qualifications

• Experience leading Front of House teams and delivering exceptional guest experiences.
• Strong knowledge of health and safety regulations and compliance.
• Proven ability to recruit, train, and develop staff.
• Ability to plan, promote, and run community events and wellness initiatives.

Responsibilities

• Lead the Front of House team and ensure outstanding guest experiences.
• Oversee FOH payroll and staff scheduling.
• Maintain high standards of presentation, cleanliness, and safety.
• Coordinate instructor timetables and class scheduling.
• Plan community events and maintain local brand presence.
• Monitor operations, compliance, and stock levels.

Skills

FOH management

Health & safety

Team leadership

Event planning

Timetable management

Job description

Reports to: Head of Operations

About Reformer Collective

Reformer Collective is a modern movement studio redefining how people experience Pilates and functional fitness.

Role Overview

As Studio Manager, you will be the heartbeat of Reformer Collective. You’ll lead by example, ensuring the studio operates seamlessly, delivers outstanding client experiences, and upholds the highest standards of presentation, service, and community engagement. You’ll manage the Front of House team, oversee studio standards and compliance, coordinate instructor schedules, and bring energy and creativity to local events and initiatives.

Key Responsibilities

Health & Safety Compliance

• Act as the guardian of health and safety for the studio, ensuring a safe, compliant, and positive environment for members and staff.
• Ensure all staff and instructors hold the appropriate training, certifications, and qualifications required for their roles.
• Maintain up-to-date building compliance records, including fire safety, first aid, equipment maintenance, and risk assessments.
• Oversee completion of all daily, weekly, and monthly safety checks, ensuring accurate documentation and swift resolution of any issues.
• Liaise with Head Office and external contractors to ensure compliance documentation (e.g. PAT testing, fire safety, HVAC, emergency lighting) is always current.
• Champion a safety-first culture, leading by example and conducting regular staff briefings to reinforce awareness and best practices.

Front of House & Service Excellence

• Lead and inspire the Front of House team to deliver exceptional, world-class service to every guest and member.
• Responsible for Front of House (FOH) payroll.
• Maintain high operational standards, ensuring compliance with all company policies, health and safety regulations, and service procedures.
• Oversee daily studio operations including scheduling, opening/closing procedures, and smooth client flow.
• Manage membership inquiries, class bookings, and client feedback with professionalism and care.

Timetable & Trainers

• Organise and manage the class timetable effectively.
• Support instructor onboarding and induction, ensuring all teachers are familiar with Reformer Collective’s standards, class expectations, and health & safety procedures.
• Act as a key point of contact for instructors, fostering a supportive and collaborative working environment.
• Monitor class performance, attendance, and feedback to help maintain the highest teaching and experience standards.
• Uphold the Reformer Collective brand standards of cleanliness, organisation, and aesthetic presentation across all areas of the studio.
• Conduct regular studio walk-throughs and audits to ensure the space always reflects a premium and welcoming environment.
• Coordinate with cleaning teams and maintenance staff to promptly address any issues.

Community & Events

• Plan, promote, and execute community initiatives such as Run Clubs, wellness workshops, and social events, ensuring strong member engagement and local brand presence.
• Collaborate with instructors and marketing teams to create dynamic event calendars that enhance the member experience.
• Act as an ambassador for Reformer Collective within the local fitness and wellness community.

Leadership & Operations

• Recruit, train, and develop Front of House team members, fostering a positive and performance-driven culture.
• Monitor studio performance metrics, attendance, and customer satisfaction, implementing improvements as needed.
• Manage stock levels, retail displays, and studio supplies to ensure operational readiness.
• Manage Multisite supervisors (build a strong team to support you)
• Support wider business initiatives and campaigns from the Head Office team.