Studio Operations & Member Experience Lead

Reformer Collective LTD; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Reformer Collective is seeking a Studio Manager to act as the heartbeat of our London studio, leading the Front of House team and ensuring seamless daily operation. You will manage class scheduling, member inquiries, and client experiences while upholding high standards of presentation and service.

This role emphasizes safety, community engagement, and event planning in a vibrant studio environment. You will coordinate with instructors, manage site compliance, and collaborate with Head Office to

Qualifications

• Experience leading Front of House teams and delivering exceptional guest experiences.
• Strong knowledge of health and safety regulations and compliance.
• Proven ability to recruit, train, and develop staff.
• Ability to plan, promote, and run community events and wellness initiatives.

Responsibilities

• Lead the Front of House team and ensure outstanding guest experiences.
• Oversee FOH payroll and staff scheduling.
• Maintain high standards of presentation, cleanliness, and safety.
• Coordinate instructor timetables and class scheduling.
• Plan community events and maintain local brand presence.
• Monitor operations, compliance, and stock levels.

Skills

FOH management

Health & safety

Team leadership

Event planning

Timetable management

Job description

Reformer Collective is seeking a Studio Manager to act as the heartbeat of our London studio, leading the Front of House team and ensuring seamless daily operation. You will manage class scheduling, member inquiries, and client experiences while upholding high standards of presentation and service.

This role emphasizes safety, community engagement, and event planning in a vibrant studio environment. You will coordinate with instructors, manage site compliance, and collaborate with Head Office to