Studio IT Manager: Lead End-User Tech for Star Citizen

Game Companies; Greater Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

Cloud Imperium Games seeks a highly skilled Studio IT Manager to lead IT for the Manchester studio, ensuring reliable and secure IT services for game development. You’ll manage the Service Desk, own SLAs, and drive end-user computing lifecycle while collaborating with security and global IT leaders.

This role requires strong communication, 8+ years in IT ops, and 4+ years managing technical teams, with a bachelor’s degree in IT/CS or equivalent.

Qualifications

• 8+ years in IT operations, end-user computing, or infrastructure.
• At least 4 years leading Service Desk or Desktop Support teams.
• Strong Windows expertise and endpoint management with Intune/Autopilot/SCCM/MECM.

Responsibilities

• Own end-to-end IT service delivery for the Manchester studio.
• Lead Service Desk and Desktop Support teams (hiring, coaching, reviews).
• Define, measure and report SLA attainment, first-contact resolution, backlog health, CSAT.
• Act as senior escalation point and lead major incident response.
• Oversee end-user computing lifecycle: hardware, imaging, patching, disposal; drive automation.
• Manage Manchester IT budget, forecasting, assets, and local vendors.
• Collaborate with IT Security on endpoint baselines, vulnerability remediation, audits.
• Own onboarding/offboarding/moves and studio expansion projects.
• Contribute to global IT leadership team; shape strategy with other studios.
• Build relationships with Engineering, Art, Design, QA, Audio, Production heads.
• Work UK business hours; support major incidents/escalations outside core hours; may travel.

Skills

8+ years IT operations

4+ years team management

Windows 10/11 expertise

Intune/Autopilot/SCCM

Active Directory/GP/Entra ID/M365

Networking fundamentals

PowerShell/scripting

team leadership & development

ITSM processes (incidents etc)

budget, assets & vendor mgmt

clear communication

Bachelor’s in IT/CS or equivalent

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Intune

SCCM/MECM

Active Directory

Entra ID

Microsoft 365

PowerShell

Job description

Cloud Imperium Games seeks a highly skilled Studio IT Manager to lead IT for the Manchester studio, ensuring reliable and secure IT services for game development. You’ll manage the Service Desk, own SLAs, and drive end-user computing lifecycle while collaborating with security and global IT leaders.

This role requires strong communication, 8+ years in IT ops, and 4+ years managing technical teams, with a bachelor’s degree in IT/CS or equivalent.