Studio Experience Lead – Growth & Community

Jobs in Fitness; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Jobs in Fitness in London is seeking a charismatic Studio Manager to lead the launch and growth of a new studio, taking ownership of the member experience and the Front of House team. You will help establish culture and operational standards for Battersea and drive commercial performance from day one.

The role is hands-on and studio-based, with a clear path to increasingly autonomous leadership as the site matures, including early mornings, evenings and weekends to match opening hours.

Qualifications

• Previous experience in a management, supervisory or senior customer-facing role.
• Excellent interpersonal skills and a genuine ability to connect with people.
• Experience leading, motivating or developing a customer-facing team.
• Strong organisational skills and the ability to manage a busy studio environment.
• Commercial awareness and an interest in driving membership and customer growth.
• Comfortable working with data, KPIs and performance reporting.
• A proactive mindset with a willingness to get stuck into the detail.
• Excellent communication skills.
• Calm and confident when dealing with unexpected issues or challenges.
• Comfortable working flexible hours within a studio environment.
• Genuine enthusiasm for creating memorable customer and community experiences.

Responsibilities

• Lead the Studio Experience and create a warm, energetic environment for every member.
• Develop and coach the Front of House team; manage staffing and recruitment.
• Monitor membership and class participation data; support commercial growth.
• Oversee daily studio operations; maintain high standards of cleanliness and presentation.
• Support community events and brand initiatives to engage members.
• Produce regular reports on membership and performance; act on insights.
• Help shape and scale the London studio culture and systems from launch.

Skills

People leadership

Customer service

Interpersonal skills

Data literacy

Operational planning

Job description

Jobs in Fitness in London is seeking a charismatic Studio Manager to lead the launch and growth of a new studio, taking ownership of the member experience and the Front of House team. You will help establish culture and operational standards for Battersea and drive commercial performance from day one.

The role is hands-on and studio-based, with a clear path to increasingly autonomous leadership as the site matures, including early mornings, evenings and weekends to match opening hours.