Student Wellbeing & Support Officer

University of Birmingham; Birmingham; On-site; GBP 33,000 - 36,000; Part time

Benefits offered by this job

40 days annual leave

Volunteer day

Sick pay

Pension scheme

Three nurseries

Job summary

University of Birmingham in Birmingham is seeking a Wellbeing Officer to provide wellbeing and education support across a School and College. The role focuses on early intervention, signposting to services, and managing a busy caseload to safeguard student wellbeing.

You will work within the College of Medicine and Health, ensuring compliant practices and effective communication with staff and students about wellbeing.

Qualifications

• Experience in wellbeing or educational settings.
• Ability to handle confidential information with discretion.
• Data analysis skills for student wellbeing trends.
• Strong written and verbal communication abilities.

Responsibilities

• Provide appropriate, accurate and expert wellbeing advice to students.
• Act as first point of contact for wellbeing needs and signpost to services.
• Offer regular opportunities for students to engage with wellbeing services.
• Manage high volumes of wellbeing emails and case notes with triaged responses.
• Maintain records and statistics to inform proactive wellbeing actions.
• Identify at-risk students and escalate where appropriate to safeguard processes.
• Prepare cases for Extenuating Circumstances Panels and related processes.
• Ensure compliance with professional or accredited programmes within the department.
• Inform staff of changes in practice and policy relating to student wellbeing.
• Support attendance and diligence processes for wellbeing identification.
• Assist with induction, Welcome Week, and other student experience activities.
• Develop communications about student wellbeing for students and staff.
• Promote equality, diversity and inclusion within wellbeing practices.
• Perform other duties as directed by line manager.

Skills

Wellbeing support experience

Confidential data handling

Data analysis

Communication skills

Education

Relevant qualification in wellbeing/mental health

Job description

University of Birmingham in Birmingham is seeking a Wellbeing Officer to provide wellbeing and education support across a School and College. The role focuses on early intervention, signposting to services, and managing a busy caseload to safeguard student wellbeing.

You will work within the College of Medicine and Health, ensuring compliant practices and effective communication with staff and students about wellbeing.