Student Wellbeing Lead: Support, Engagement & Growth

William College; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Workplace pension

Career development opportunities

Training and self-development

Gym membership discounts

Retail discount schemes

Cinema discounts

Grocery discounts

Cycle to work

Investing and savings opportunities

Financial wellbeing - debt advice

Job summary

William College is seeking a proactive Wellbeing Officer to support students across their academic journey. You will conduct individual meetings, coordinate with internal and external professionals, and help develop wellbeing strategies to improve student health and engagement.

The role requires a psychology degree, strong communication, discretion and the ability to manage confidential data while delivering practical support and training for staff and students.

Qualifications

• Bachelor's degree in psychology or equivalent qualification.
• Sensitivity and empathy with students, colleagues and staff.
• Ability to handle confidential matters and data with discretion.
• Experience in risk assessments and crisis management.
• Excellent customer service and communication skills.
• Strong interpersonal and written/verbal communication.
• Excellent organisational and time-management skills.
• Flexible, approachable, and a strong team player.
• High accuracy and attention to detail.
• Commitment to William College values and policies.

Responsibilities

• Collaborate with internal and external professionals to develop and implement comprehensive support plans for students.
• Refer/signpost students to appropriate external agencies as needed.
• Maintain detailed case notes of all interactions with students.
• Develop initiatives to support student disclosure, mental health and wellbeing.
• Promote student engagement and involvement in campus life with academics and professional services teams.
• Deliver workshops and awareness-raising events to educate and support the student community.
• Establish strong relationships with colleagues for effective service delivery and issue resolution.
• Plan and organise workload to meet service demands.
• Contribute to long-term planning to enhance wellbeing services.
• Ensure GDPR compliance and confidentiality in all processes.
• Provide regular reports to the Wellbeing Manager.
• Support other duties as directed by the Wellbeing Manager or Head of Student Experience and Outcome.

Skills

Empathy

Communication skills

Time management

Discretion/Confidentiality

Organisational skills

Team player

Customer service

Risk assessments

Education

Bachelor's degree in psychology

Job description

William College is seeking a proactive Wellbeing Officer to support students across their academic journey. You will conduct individual meetings, coordinate with internal and external professionals, and help develop wellbeing strategies to improve student health and engagement.

The role requires a psychology degree, strong communication, discretion and the ability to manage confidential data while delivering practical support and training for staff and students.