Student Wellbeing & Community Support Officer

Sandwell College; West Bromwich; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Top-tier salary

Generous annual leave

Career development days

Cycle to work

Discounts on onsite services

Gym facilities

Pension contributions

Job summary

Sandwell College is seeking a confident Community and Student Support Officer to join our Pastoral Support team on a part-time basis (27.5 hours per week), term-time only (36 weeks per annum).

You will help create a safe, welcoming, and inclusive environment on campus and in the local community, supporting learners, staff, transport providers, community partners, and support services to promote wellbeing, engagement and success.

Qualifications

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post-16 setting
• Experience of working with community organisations and external partners
• Experience of behaviour support, conflict resolution, or pastoral support
• Previous experience within a further education or educational environment

Responsibilities

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

Skills

Learner support

Communication

Conflict resolution

Pastoral support

Engagement

Education

Level 3 qualification

GCSE English & Maths

Post-16 education support qualification

Job description

Sandwell College is seeking a confident Community and Student Support Officer to join our Pastoral Support team on a part-time basis (27.5 hours per week), term-time only (36 weeks per annum).

You will help create a safe, welcoming, and inclusive environment on campus and in the local community, supporting learners, staff, transport providers, community partners, and support services to promote wellbeing, engagement and success.