Pastoral & Wellbeing Lead — Safeguarding & Student Support

We Manage Jobs(WMJobs); England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Telford College is seeking a compassionate Pastoral & Wellbeing Officer to join the BeSafe team. You will deliver safeguarding, welfare and pastoral support, mentoring learners and guiding them through progression while coordinating with multi-agency partners.

You will support the tutorial programme, manage welfare concerns, and maintain confidential records. The role requires strong safeguarding knowledge, excellent communication and a commitment to inclusive student wellbeing.

Qualifications

• Experience supporting young people or vulnerable adults in education or pastoral settings.
• Experience responding to safeguarding and welfare concerns in line with policy.
• Experience providing pastoral/mentoring support to promote wellbeing and progression.
• Experience maintaining confidential records and working with multi-agency partners.
• Knowledge of KCSIE, Working Together to Safeguard Children and GDPR.
• Excellent interpersonal, communication and relationship-building skills.
• Strong organisational skills, able to manage workload and meet deadlines.
• Commitment to safeguarding, equality, inclusion and student wellbeing.

Responsibilities

• Act as a level 3 Safeguarding Officer for the college.
• Manage a caseload of safeguarding concerns and referrals with timely responses.
• Work with agencies to ensure coordinated support for students.
• Promote safeguarding culture across the college, including apprenticeships and off-site provision.
• Maintain confidential GDPR-compliant safeguarding records.
• Provide advice on safeguarding procedures to staff; use of CPOMS and related systems.
• Ensure welfare arrangements during and after safeguarding incidents.
• Monitor risk assessments and provide 1:1 and group mentoring for wellbeing.
• Provide Information, Advice and Guidance on progression and next steps.
• Collaborate with curriculum and student support to identify learners needing support.
• Contribute to a positive, inclusive student experience and equality commitments.
• Respond promptly to enquiries and support conversion from enquiry to enrolment.
• Support enrolment, induction, events and new student activities, including evenings/weekends.
• Assist safeguarding Manager and contribute to policy development in Student Services.

Skills

Safeguarding

Pastoral support

IAG

GDPR

Multi-agency work

Record keeping

Communication

Teamwork

Education

Degree in relevant field

Level 3 Safeguarding training

Level 2 Maths and English

Prevent/EDI training (Desirable)

Job description

Telford College is seeking a compassionate Pastoral & Wellbeing Officer to join the BeSafe team. You will deliver safeguarding, welfare and pastoral support, mentoring learners and guiding them through progression while coordinating with multi-agency partners.

You will support the tutorial programme, manage welfare concerns, and maintain confidential records. The role requires strong safeguarding knowledge, excellent communication and a commitment to inclusive student wellbeing.