Student Wellbeing Case Manager

Aston University; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Training and development

25 days annual leave

Bank holidays and closure days

Staff discounts

On-site gym and pool

Job summary

Aston University in Birmingham is seeking a Student Wellbeing Case Manager to join the Student Life Directorate. The role oversees complex wellbeing cases, triage and risk-related work, and ensures defensible records and timely escalation.

You will support practitioners and managers through effective oversight of caseloads and capacity. Experience in higher education or similar settings is advantageous; confidentiality and data protection are essential.

Qualifications

• Holds a relevant professional qualification in mental health, safeguarding or related discipline with substantial experience.
• Experience in complex wellbeing case management, triage and risk-related work.
• Ability to maintain high-quality, defensible records and manage confidentiality.

Responsibilities

• Complex wellbeing, safeguarding and risk-related case oversight
• Triage, allocation, review and escalation processes
• Caseload scheduling and capacity monitoring
• Clear case summaries, recommendations and defensible records
• Calm, professional judgement in urgent, complex situations

Skills

Complex case management

Triage & referrals

Safeguarding & risk assessment

Record keeping & data protection

Education

Relevant professional qualification in mental health or related discipline

Tools

Electronic case management systems

Job description

ClosingDate: 23.59 hours GMT on Monday 30 November 2026

InterviewDate: Wednesday 16 December 2026

Reference: 1224-26

ReleaseDate: Sunday 01 November 2026

Aston University's 2030 strategy is Inclusive, Entrepreneurial and Transformational. We are building a new model of university for a changing world, delivering measurable impact for our students, staff, partners and communities.

Within this vision, the Student Life Directorate plays a central role in assisting students from transition through to successful completion, providing expert guidance on engagement, wellbeing and student success.

We are seeking a Student Wellbeing Case Manager to join Aston University's Student Life Directorate.

The role holder will provide expert oversight of complex wellbeing case management, triage coordination, caseload scheduling, risk escalation and defensible practice. This role will suit someone with strong professional judgement, excellent case coordination skills and the ability to maintain safe, consistent and defensible practice in a complex wellbeing environment.

Key Responsibilities and Priorities

• Complex wellbeing, safeguarding and risk-related case oversight
• Triage, allocation, review and escalation processes
• Caseload scheduling and capacity monitoring
• Clear case summaries, recommendations and defensible records
• Calm, professional judgement in urgent, complex and ambiguous situations

About You

• You will hold a relevant professional qualification in mental health, counselling, social work, nursing, psychology, occupational therapy, safeguarding or a related discipline, and have equivalent substantial professional experience.
• You bring significant experience in complex case management, triage, referral or risk-related work.
• You can remain calm and systematic when situations are urgent, sensitive or ambiguous.
• You understand the importance of high-quality records, professional boundaries and timely escalation.
• You can support practitioners and managers through effective oversight of caseloads, capacity and review points.
• You will be confident working within confidentiality, safeguarding, information-sharing and data protection requirements, maintaining accurate and defensible records in a high-accountability wellbeing environment.
• Experience within Higher Education, young adult support, clinical supervision processes, service scheduling or electronic case management systems would be advantageous.

What We Offer

• A dynamic and vibrant campus located within Birmingham city centre, with excellent transport links by bus and train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 25 days' bookable leave and a further 13 days' bank holiday and University Closure days.
• Everyday discounts for a range of activities and retailers.
• Great family-friendly policies.
• On-site gym and pool, with discounted staff membership available.

This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa

Anonymous shortlisting will be carried out for this role as part of Aston University's commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate's name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications
While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.