Business Hub Receptionist

Aston University; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Training & development

25 days annual leave

Staff discounts

Family-friendly policies

On-site gym & pool

Job summary

Aston University invites applications for a Business Hub Receptionist at the Woodcock Street campus in Birmingham. You will be the first point of contact for tenants, visitors, staff and students, delivering a welcoming, professional service within a space that supports entrepreneurial start-ups and growing businesses.

You will manage telephone and email enquiries, arrange visitor bookings, issue passes and help connect tenants with relevant colleagues.

Qualifications

• GCSE-level education or equivalent.
• Proven reception or administrative experience.
• Excellent interpersonal and communication skills.
• Confidentiality and security awareness.

Responsibilities

• Answer phone and email enquiries; manage visitor bookings.
• Issue passes and welcome tenants, staff and students.
• Assist tenants in connecting with university colleagues.
• Conduct initial security ID checks and report faults.
• Provide flexible cover within a small team and across sites.

Skills

Reception experience

Interpersonal skills

Communication skills

Telephone manners

Teamwork

Independent working

Confidentiality

Education

GCSE level or equivalent

Customer service qualification

Tools

Microsoft Office

Job description

An exciting opportunity has arisen to join Aston University as a Business Hub Receptionist, providing a welcoming and professional service at a space designed to support innovative start-ups and growing businesses. Based at Aston Business Hub on Woodcock Street, you will be the first point of contact for tenants, visitors, staff and students. The Hub will accommodate up to 100 entrepreneurial businesses working in areas including artificial intelligence, digital systems and data science, connecting them with the University's expertise and facilities.

You will deliver excellent customer service, manage telephone and email enquiries, arrange visitor bookings and issue passes. You will help tenants connect with relevant University colleagues, undertake initial security ID checks, report faults and maintain a welcoming reception area. Working within a small team, you will provide flexible cover and support other University sites when required.

Anonymous shortlisting will be carried out for this role as part of Aston University's commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate's name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual's lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI-Assisted Applications. While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

You will have a good general education to GCSE level or equivalent, proven reception or administrative experience, and excellent interpersonal and communication skills. Confidence using Microsoft Office, a professional telephone manner and the ability to work independently and collaboratively are essential. You will handle challenging situations calmly and maintain high standards of confidentiality and security.

A customer service qualification, experience supporting small businesses or working in education, and familiarity with a PC-based switchboard would be advantageous.

• Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 25 days bookable leave
• Everyday discounts to a number of activities and retailers.
• Great family-friendly policies.
• On-site gym and pool with discounted staff membership available.
• Further information on our Benefits and Rewards can be found here.