Student Wellbeing Case Manager

Aston University; Birmingham; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Excellent training and development

25 days annual leave + 13 bank holiday

Job summary

Aston University in Birmingham seeks a Student Wellbeing Case Manager to lead complex case management within the Student Life Directorate. You will oversee triage, risk assessment, and defensible records while maintaining confidentiality in a high-accountability wellbeing environment.

You will bring substantial experience in risk-related work and a relevant professional qualification in mental health or related discipline, supporting practitioners and managers through caseload capacity and

Qualifications

• Professional qualification in mental health, counselling, social work, nursing, psychology or related discipline.
• Significant experience in complex case management, triage, referral or risk-related work.
• Ability to maintain high-quality records with confidentiality and timely escalation.

Responsibilities

• Oversee complex wellbeing case management and safeguarding.
• Coordinate triage, allocation, review and escalation processes.
• Schedule caseloads and monitor capacity.
• Provide clear case summaries and defensible records.

Skills

Case management

Triage coordination

Caseload scheduling

Record keeping

Education

Related professional qualification in mental health or safeguarding

Tools

Electronic case management system

Job description

Aston University’s 2030 strategy is Inclusive, Entrepreneurial and Transformational. We are building a new model of university for a changing world, delivering measurable impact for our students, staff, partners and communities.

Within this vision, the Student Life Directorate plays a central role in assisting students from transition through to successful completion, providing expert guidance on engagement, wellbeing and student success.

We are seeking a Student Wellbeing Case Manager to join Aston University’s Student Life Directorate.

The role holder will provide expert oversight of complex wellbeing case management, triage coordination, caseload scheduling, risk escalation and defensible practice. This role will suit someone with strong professional judgement, excellent case coordination skills and the ability to maintain safe, consistent and defensible practice in a complex wellbeing environment.

Key Responsibilities and Priorities

Complex wellbeing, safeguarding and risk-related case oversight

Triage, allocation, review and escalation processes

Caseload scheduling and capacity monitoring

Clear case summaries, recommendations and defensible records

Calm, professional judgement in urgent, complex and ambiguous situations

About You

You will hold a relevant professional qualification in mental health, counselling, social work, nursing, psychology, occupational therapy, safeguarding or a related discipline, and have equivalent substantial professional experience.

You bring significant experience in complex case management, triage, referral or risk-related work.

You can remain calm and systematic when situations are urgent, sensitive or ambiguous.

You understand the importance of high-quality records, professional boundaries and timely escalation.

You can support practitioners and managers through effective oversight of caseloads, capacity and review points.

You will be confident working within confidentiality, safeguarding, information-sharing and data protection requirements, maintaining accurate and defensible records in a high-accountability wellbeing environment.

Experience within Higher Education, young adult support, clinical supervision processes, service scheduling or electronic case management systems would be advantageous.

What We Offer

A dynamic and vibrant campus located within Birmingham city centre, with excellent transport links by bus and train.

Excellent training and development opportunities.

A generous annual leave scheme with 25 days’ bookable leave and a further 13 days’ bank holiday and University Closure days.

Everyday discounts for a range of activities and retailers.

Great family-friendly policies.

On-site gym and pool, with discounted staff membership available.

Please complete the full application form, as CVs and cover letters are not visible to the shortlisting panel until after shortlisting has been completed.

This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role. Please note we are unable to confirm individual eligibility before shortlisting. See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Student Wellbeing Case Manager

Company: Aston University Salary: £38,784 to £46,970 a year Hours: Full-time Location: Birmingham, B4 7ET Working pattern: On-site Job type: Permanent Posting date: 2 Nov 2026 Closing date: 30 Nov 2026

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