Student Wellbeing Case Manager: Complex Risk & Triage

Aston University; Birmingham; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Excellent training and development

25 days annual leave + 13 bank holiday

Job summary

Aston University in Birmingham seeks a Student Wellbeing Case Manager to lead complex case management within the Student Life Directorate. You will oversee triage, risk assessment, and defensible records while maintaining confidentiality in a high-accountability wellbeing environment.

You will bring substantial experience in risk-related work and a relevant professional qualification in mental health or related discipline, supporting practitioners and managers through caseload capacity and

Qualifications

• Professional qualification in mental health, counselling, social work, nursing, psychology or related discipline.
• Significant experience in complex case management, triage, referral or risk-related work.
• Ability to maintain high-quality records with confidentiality and timely escalation.

Responsibilities

• Oversee complex wellbeing case management and safeguarding.
• Coordinate triage, allocation, review and escalation processes.
• Schedule caseloads and monitor capacity.
• Provide clear case summaries and defensible records.

Skills

Case management

Triage coordination

Caseload scheduling

Record keeping

Education

Related professional qualification in mental health or safeguarding

Tools

Electronic case management system

Job description

Aston University in Birmingham seeks a Student Wellbeing Case Manager to lead complex case management within the Student Life Directorate. You will oversee triage, risk assessment, and defensible records while maintaining confidentiality in a high-accountability wellbeing environment.

You will bring substantial experience in risk-related work and a relevant professional qualification in mental health or related discipline, supporting practitioners and managers through caseload capacity and