Student Welfare & Attendance Coordinator

Academics Ltd; London Borough of Ealing; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

academics ltd is seeking a Pastoral Support Assistant to join the Student Services Reception in Ealing, West London. This full-time role combines reception duties with pastoral support, attendance monitoring and general school administration.

The successful candidate will be the first point of contact for students, provide day-to-day welfare support, record safeguarding disclosures and collaborate with year heads and staff to promote student wellbeing.

Qualifications

• Previous experience in a secondary school in a pastoral, student services, attendance, reception or administration role.
• Understanding of school safeguarding procedures and student welfare.
• Excellent communication and interpersonal skills.
• Strong administration and IT skills, ideally with SIMS experience.
• A calm, approachable and professional manner.

Responsabilités

• Manage the Student Services reception, acting as the first point of contact for students requiring assistance, advice or pastoral support.
• Provide day-to-day pastoral support, responding sensitively to student welfare concerns and escalating safeguarding issues appropriately.
• Receive, record and report safeguarding disclosures in line with school policies and procedures.
• Undertake student reception duties, including signing students in and out, managing late arrivals and recording authorised departures.
• Support school attendance procedures, including first-day absence calls and following up unexplained absences.
• Communicate with parents and carers by telephone and email regarding attendance, punctuality and pastoral matters.
• Update SIMS attendance records, registers and student information accurately.
• Monitor missing registers and provide regular updates to ensure all students are accounted for.
• Support return-to-school meetings following student absence.
• Maintain accurate pastoral records, attendance reports and administrative tracking systems.
• Work closely with Heads of Year, the Attendance Officer and the wider pastoral team to promote student welfare and engagement.

Connaissances

Communication skills

Interpersonal skills

Organisation

Calm under pressure

Outils

SIMS

Description du poste

academics ltd is seeking a Pastoral Support Assistant to join the Student Services Reception in Ealing, West London. This full-time role combines reception duties with pastoral support, attendance monitoring and general school administration.

The successful candidate will be the first point of contact for students, provide day-to-day welfare support, record safeguarding disclosures and collaborate with year heads and staff to promote student wellbeing.