Pastoral Support Assistant

Academics Ltd; London Borough of Ealing; On-site; GBP 21,000 - 27,000; Full time

Job summary

academics ltd is seeking a Pastoral Support Assistant to join the Student Services Reception in Ealing, West London. This full-time role combines reception duties with pastoral support, attendance monitoring and general school administration.

The successful candidate will be the first point of contact for students, provide day-to-day welfare support, record safeguarding disclosures and collaborate with year heads and staff to promote student wellbeing.

Qualifications

• Previous experience in a secondary school in a pastoral, student services, attendance, reception or administration role.
• Understanding of school safeguarding procedures and student welfare.
• Excellent communication and interpersonal skills.
• Strong administration and IT skills, ideally with SIMS experience.
• A calm, approachable and professional manner.

Responsibilities

• Manage the Student Services reception, acting as the first point of contact for students requiring assistance, advice or pastoral support.
• Provide day-to-day pastoral support, responding sensitively to student welfare concerns and escalating safeguarding issues appropriately.
• Receive, record and report safeguarding disclosures in line with school policies and procedures.
• Undertake student reception duties, including signing students in and out, managing late arrivals and recording authorised departures.
• Support school attendance procedures, including first-day absence calls and following up unexplained absences.
• Communicate with parents and carers by telephone and email regarding attendance, punctuality and pastoral matters.
• Update SIMS attendance records, registers and student information accurately.
• Monitor missing registers and provide regular updates to ensure all students are accounted for.
• Support return-to-school meetings following student absence.
• Maintain accurate pastoral records, attendance reports and administrative tracking systems.
• Work closely with Heads of Year, the Attendance Officer and the wider pastoral team to promote student welfare and engagement.

Skills

Communication skills

Interpersonal skills

Organisation

Calm under pressure

Tools

SIMS

Job description

Pastoral Support Assistant - Student Services Reception - Ealing, West London

We are recruiting a confident, approachable and organised Pastoral Support Assistant to join an outstanding highschool in Ealing, West London. This is a full-time, immediate-start opportunity combining student services reception, pastoral support, attendance monitoring and school administration.

Location: Ealing, West London

Position: Pastoral Support Assistant / Student Services Receptionist

Hours: Full-Time, Monday to Friday

Start Date: Immediate

Key Responsibilities

• Manage the Student Services reception, acting as the first point of contact for students requiring assistance, advice or pastoral support.
• Provide day-to-day pastoral support, responding sensitively to student welfare concerns and escalating safeguarding issues appropriately.
• Receive, record and report safeguarding disclosures in line with school policies and procedures.
• Undertake student reception duties, including signing students in and out, managing late arrivals and recording authorised departures.
• Support school attendance procedures, including first-day absence calls and following up unexplained absences.
• Communicate with parents and carers by telephone and email regarding attendance, punctuality and pastoral matters.
• Update SIMS attendance records, registers and student information accurately.
• Monitor missing registers and provide regular updates to ensure all students are accounted for.
• Support return-to-school meetings following student absence.
• Maintain accurate pastoral records, attendance reports and administrative tracking systems.
• Work closely with Heads of Year, the Attendance Officer and the wider pastoral team to promote student welfare and engagement.

Requirements

• Previous experience working in a secondary school in a pastoral, student services, attendance, reception or administration role.
• Understanding of school safeguarding procedures and student welfare.
• Excellent communication and interpersonal skills, with the confidence to deal with students, parents and staff.
• Strong administration, organisation and IT skills, ideally with SIMS experience.
• A calm, approachable and professional manner, with the ability to manage a busy student reception.

This is an excellent opportunity to join a supportive pastoral and student services team within an outstanding secondary school in Ealing. Ideal for an experienced school administrator, student receptionist or pastoral support professional looking to develop their career in secondary education.

Salary will be determined by the successful candidate's qualifications and relevant experience, and will be in accordance with the client's pay policy