Student Services Reception & Pastoral Support

Academics Ltd; City Of London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Academics Ltd is seeking a confident, approachable Pastoral Support Assistant to join an outstanding secondary school in Ealing, West London. This full-time role combines student services reception, pastoral support, attendance monitoring and school administration.

You will manage the Student Services reception, support safeguarding, record attendance in SIMS, communicate with parents by phone and email, and help return-to-school meetings.

Qualifications

• Experience in a secondary school pastoral, student services, attendance, reception or administration role.
• Understanding of safeguarding procedures and student welfare.
• Excellent communication and interpersonal skills with students, parents and staff.
• Strong administration and IT skills, ideally with SIMS experience.
• Calm, approachable and professional manner in a busy reception.

Responsibilities

• Manage the Student Services reception as first point of contact for students needing assistance.
• Provide day-to-day pastoral support and escalate safeguarding issues.
• Record safeguarding disclosures in line with policies.
• Sign in/out students and manage late arrivals and absences.
• Support attendance procedures and follow up unexplained absences.

Skills

Communication skills

Organisational skills

Calm under pressure

Tools

SIMS

MS Office

Job description

Academics Ltd is seeking a confident, approachable Pastoral Support Assistant to join an outstanding secondary school in Ealing, West London. This full-time role combines student services reception, pastoral support, attendance monitoring and school administration.

You will manage the Student Services reception, support safeguarding, record attendance in SIMS, communicate with parents by phone and email, and help return-to-school meetings.