Pastoral Support Worker

Care England; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Academics are recruiting for a confident, approachable and highly organised Pastoral Support Worker to join an Outstanding secondary school in Ealing, West London.

Salary will be determined by qualifications and experience; full-time role based in West London with responsibilities covering safeguarding, attendance and student welfare. Experience in SIMS and strong communication skills are essential.

Qualifications

• Experience in pastoral support or student welfare roles.
• Strong administration and communication skills.
• Understanding of safeguarding procedures and reporting.
• Confidently liaising with students, parents and staff.

Responsibilities

• Act as first point of contact for students and respond to safeguarding disclosures.
• Manage day-to-day student reception duties and attendance tracking.
• Coordinate attendance communications with parents and carers.
• Update attendance records and SIMS databases.
• Support Heads of Year with attendance-related meetings.

Skills

Pastoral care

Administration

Communication skills

Safeguarding awareness

SIMS knowledge

Tools

SIMS

Job description

Pastoral Support Worker - Secondary School - Ealing, West London

Academics are currently recruiting for a confident, approachable and highly organised Pastoral Support Worker to join an Outstanding secondary school in Ealing.

• Location: West London - Ealing
• Full-Time | Immediate Start

This is an excellent opportunity for an individual with experience working as a Graduate Teaching Assistant, Learning Support Assistant, Student Receptionist or Pastoral Support Assistant, who has strong administration and communication skills and a genuine interest in supporting young people.

Previous experience working in a secondary school, particularly in a pastoral, student reception, attendance or safeguarding capacity, would be highly advantageous.

Key Responsibilities - Pastoral Support Worker in Ealing, West London:

• Act as a first point of contact for students, responding to safeguarding disclosures and escalating concerns appropriately.

• Make first-day student absence calls and follow up on unexplained absences.

• Communicate professionally with parents and carers by telephone and email regarding attendance and pastoral matters.

• Manage day-to-day student reception duties, including signing students in and out of school.

• Update SIMS attendance records, paper registers and late student information accurately.

• Work closely with the Attendance Officer to monitor and maintain accurate attendance records.

• Conduct return-to-school meetings with students following periods of absence.

• Maintain accurate records, tracking systems and daily reports relating to attendance and pastoral concerns.

• Monitor missing registers and provide hourly updates to ensure all students are accounted for.

• Undertake home visits when required.

• Support Heads of Year with attendance contract meetings and parental engagement.

Pastoral Support Worker in Ealing, West London:

• Previous experience working as a Graduate Teaching Assistant, Teaching Assistant, Pastoral Support Worker or Student Receptionist within a secondary school.

• An understanding of safeguarding procedures and the importance of recording and reporting concerns.

• Excellent telephone, email and face-to-face communication skills.

• Confident dealing with students, parents, teachers and senior members of staff.

• Strong administration, organisational and IT skills, ideally with previous experience using SIMS.

This is a fantastic opportunity to join a supportive and well-established pastoral team within an Outstanding secondary school in Ealing. It would particularly suit a graduate or experienced school support professional looking to develop their career in pastoral care, student welfare, safeguarding or school attendance.

Salary will be determined by the successful candidate's qualifications and relevant experience, and will be in accordance with the client's pay policy.