Student Support & Systems Assistant

London Academy for Applied Technology; Brentford; On-site; GBP 19,000 - 26,000; Full time

Job summary

The London Academy for Applied Technology in Brentford invites applications for a Student Support Assistant to provide front-line support to students and staff at our Brentford and Tower Hill campuses.

You will assist with SEATs attendance, Moodle and Turnitin setup, and coordinate between students and teachers, ensuring accurate records and timely communication.

This role supports OfS compliance through reliable administrative work, ID cards, notices, and reporting to the Line Manager.

Responsibilities

• Support students in setting up and navigating SEATs, Moodle, Turnitin and Microsoft Teams.
• Use SEATs to monitor attendance and engagement, input data accurately and flag concerns to the Line Manager.
• Assist students with Moodle access, course navigation, and submission of assessments via Turnitin, troubleshooting issues and escalating where required.
• Assist students with initial login issues and institutional account setup, reporting unresolved IT issues promptly to the IT Manager.
• Operate the ID card printer to create and distribute student ID cards and update records.
• Maintain attendance registers and ensure timely updates, and escort students between reception and classrooms as required.

Tools

Moodle

Turnitin

SEATs

Microsoft Teams

Job description

The London Academy for Applied Technology in Brentford invites applications for a Student Support Assistant to provide front-line support to students and staff at our Brentford and Tower Hill campuses.

You will assist with SEATs attendance, Moodle and Turnitin setup, and coordinate between students and teachers, ensuring accurate records and timely communication.

This role supports OfS compliance through reliable administrative work, ID cards, notices, and reporting to the Line Manager.