Student Experience Assistant

LAAT; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

London Academy for Applied Technology (LAAT) is seeking a proactive Student Experience Assistant to support the student journey at our London campus. You will help coordinate student voice, induction, and engagement activities under guidance from the Student Experience Lead.

You will work with academic staff and partners to support reporting, data collection on attendance and satisfaction, and the clear dissemination of regulations and event information, fostering an inclusive and engaging

Qualifications

• Experience in student-facing or administrative role within education.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team and under guidance.
• Experience in event or meeting coordination.
• Ability to handle confidential and sensitive information professionally.
• Experience within Higher Education.
• Understanding of student voice structures and committee processes.
• Awareness of UK Higher Education regulatory frameworks (e.g., OfS).
• Experience working within a partnership provision environment.

Responsibilities

• Coordinate and administer the Student Voice Committee and related meetings.
• Assist induction, orientation, and transition activities for new students.
• Organise student-led clubs and engagement initiatives.
• Support documentation, data collection, and reporting for quality assurance.
• Provide first-line student support and refer complex issues appropriately.

Skills

Organisational skills

Time management

Communication skills

Team collaboration

Confidential data handling

Event coordination

Education experience

OfS awareness

Higher Education knowledge

Partnership awareness

Job description

LONDON ACADEMY FOR APPLIED TECHNOLOGY | Full time

Student Experience Assistant

London, United Kingdom | Posted on 08/12/2026

At London Academy for Applied Technology (LAAT), our mission is to equip learners with practical skills and industry-focused knowledge that bridge the gap between education and employment. We are dedicated to nurturing the next generation of leaders and innovators by delivering high-quality, flexible, and relevant learning experiences.

Job Description

Student Experience Assistant

London Academy for Applied Technology (LAAT)

(Partner Institution of Plymouth Marjon University)

Job Purpose

The Student Experience Assistant supports the delivery and enhancement of the student experience at LAAT, working under the guidance of the Student Experience Lead.

Main Duties & Responsibilities

1. Student Voice & Committee Support

• Support the coordination and administration of the Student Voice Committee, Student Interest Panel, and Student Interest Committee.
• o Monthly operational meetings
• o Quarterly strategic review meetings
• Prepare agendas, take minutes, and track action points to ensure timely follow up.
• Support the recruitment and engagement of Class Representatives (CRs).
• Maintain effective communication between students, academic staff, and senior management.
• Assist in merging weekly student voice updates into institutional reporting meetings.
• Support the planning and delivery of induction, orientation, and transition activities.
• Assist in organising student-led clubs, societies, and engagement initiatives.
• Encourage student participation in enrichment activities and community building events.
• Work collaboratively with academic staff to promote an inclusive and engaging learning environment.

3. Student Support & Guidance

• Provide first-line support to students raising queries or concerns, referring complex matters to the Student Experience Lead where appropriate.
• Liaise with academic staff and support services to assist in resolving student issues.
• Support early identification of students requiring additional academic or pastoral assistance.
• Maintain confidentiality when handling sensitive student matters.
• Assist in collecting and collating student feedback from:
• Module evaluations
• Informal student feedback channels
• Identify emerging themes and escalation key issues to the Student Experience Lead.
• Support action planning and communication of outcomes back to students

5. Partnership & Compliance Support

• Assist in ensuring student experience processes align with partnership standards set by Plymouth Marjon University.
• Support documentation and reporting required for quality assurance and Office for Students (OFS) preparation.
• Contribute to data collection relating to attendance, engagement, and student satisfaction metrics.

6. Communication & Information Management

• Update student communications through appropriate platforms (e.g., VLE, email notices, internal systems).
• Support clear dissemination of academic regulations, institutional policies, and event information.
• Maintain accurate records of meetings, activities, and student engagement initiatives.

Requirements

Person Specification

• Experience in student-facing or administrative role within education.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team and under guidance.
• Experience in event or meeting coordination.
• Ability to handle confidential and sensitive information professionally.
• Experience within Higher Education.
• Understanding of student voice structures and committee processes.
• Awareness of UK Higher Education regulatory frameworks (e.g., OfS).
• Experience working within a partnership provision environment.