Student Support & Progress Advisor

Access Creative College; Greater London; On-site; GBP 29,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Term-time contract

Supportive team

Career development

Job summary

Access Education Group in London seeks a dedicated Learner Services Advisor to support learners on their educational journey, serving as the first point of contact for guidance, enrolment, and progression. You will help learners access resources and ensure records are accurate and compliant with data protection standards.

Focused on high needs funded learners, this term-time, temporary 1-year role offers a competitive salary in the 28,900–31,600 range and a collaborative, inclusive team

Qualifications

• Experience working in a learner support, student services, or similar advisory role within the education sector.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• Proficient IT skills, including MS Office and learner management systems.
• Ability to work independently as well as part of a team.
• Empathy and a genuine passion for supporting learners.
• Knowledge of educational policies, safeguarding and data protection legislation is desirable.

Responsibilities

• Provide comprehensive support and guidance to learners, addressing enquiries related to course information, enrolment, and progression.
• Maintain accurate learner records and update databases to ensure information is current and compliant with data protection standards.
• Assist with induction processes, helping learners to settle in and understand available resources and support services.
• Work closely with academic and administrative teams to coordinate learner support activities and resolve issues promptly.
• Signpost learners to additional support services such as counselling, financial advice, and careers guidance.
• Contribute to the continuous improvement of learner services by gathering feedback and suggesting enhancements.
• Support compliance with regulatory and funding body requirements through accurate record-keeping and reporting.
• Provide specialist support appropriate to individual learners' needs, including learners with education and health care plans (EHCP's)

Skills

Communication skills

Organisational skills

IT skills

Teamwork

Empathy

Tools

MS Office

LMS

Job description

Access Education Group in London seeks a dedicated Learner Services Advisor to support learners on their educational journey, serving as the first point of contact for guidance, enrolment, and progression. You will help learners access resources and ensure records are accurate and compliant with data protection standards.

Focused on high needs funded learners, this term-time, temporary 1-year role offers a competitive salary in the 28,900–31,600 range and a collaborative, inclusive team