Student Wellbeing & Support Officer

Staffordshire University Academy; Cannock; On-site; GBP 20,000 - 21,000; Full time

Job summary

Staffordshire University Academy is hiring a Student Support Officer to work within our pastoral team. The role involves supporting students on a range of programmes, both in small groups and one-to-one, to help them reach their potential inside and outside school.

The position is fixed to term-time plus inset days, 32.5 hours per week, with a pro-rata salary of £20,470–£20,794 and a permanent contract. Start date is 2 November 2026, with opportunities to contribute to safeguarding and welfare

Qualifications

• Experience with young people in schools, youth work, mentoring or similar.
• Calm, patient and able to build strong relationships.
• Skilled at managing challenging situations professionally and empathetically.
• Effective communicator with strong organisational skills.
• Knowledgeable about safeguarding or willing to undertake training.

Responsibilities

• Provide structured support for students following planned programmes set by teaching staff.
• Help raise standards by promoting high expectations and positive behaviour.
• Support Graduated Response plans for identified students.
• Ensure student safety and wellbeing, including basic first aid and welfare support.
• Accompany staff and students on trips and off-site activities when required.
• Encourage students to engage positively with learning and interact with others.
• Act as keyworker for identified students, offering targeted pastoral support.
• Assist teachers with behaviour management and classroom organisation.
• Monitor and record student progress, providing feedback to teachers.
• Support curriculum activities, including literacy, numeracy, SEN and ICT use.

Skills

Experience with young people

Calm and patient

Good communication

Organised

Safeguarding knowledge

Tools

ICT usage

Job description

Staffordshire University Academy is hiring a Student Support Officer to work within our pastoral team. The role involves supporting students on a range of programmes, both in small groups and one-to-one, to help them reach their potential inside and outside school.

The position is fixed to term-time plus inset days, 32.5 hours per week, with a pro-rata salary of £20,470–£20,794 and a permanent contract. Start date is 2 November 2026, with opportunities to contribute to safeguarding and welfare