Student Support Officer

William College; Luton; On-site; GBP 26,000 - 29,000; Full time

Job summary

This innovative firm is seeking a dedicated Student Support Officer to enhance the educational experience. You will play a crucial role in providing administrative support and exceptional service to students, staff, and visitors. Your strong organizational skills and attention to detail will ensure smooth operations within the institution. This position offers a dynamic environment where you can make a real difference in students' lives. If you are passionate about education and have a knack for problem-solving, this is the perfect opportunity for you to thrive and grow in your career.

Benefits

Annual leave (5.6 weeks) + bank holidays

Company Sick Policy

Training and self-development opportunities

Grocery discounts

Cycle to work

Financial wellbeing education

My Mind Pal (mental fitness)

Qualifications

• Bachelor's degree required; strong customer service and communication skills essential.
• Ability to handle sensitive information with professionalism.

Responsibilities

• Provide exceptional customer service to students and staff.
• Maintain accurate student records and assist in organizing events.
• Support admissions processes and collaborate with departments.

Skills

Customer Service Standards

Organizational Skills

Communication Skills

Problem Solving

Interpersonal Skills

Confidentiality

IT Proficiency

Education

Bachelor’s degree from a recognised university

Job description

This range is provided by William College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Company: William College

Job Title: Student Support Officer

Location: ON-SITE, Luton, UK

Salary: £26,000- £29,000 per annum (Depending on work experience)

Employment Type: Full-Time, Monday to Friday (9am-5pm).

Department: Student Support.

Reporting to: Student Support Coordinator & Student Support Manager.

About The Role:

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities:

• Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
• Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
• Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
• Assist in organizing and coordinating events, workshops, and student activities.
• Handle general administrative tasks such as photocopying, filing, and managing office supplies.
• Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
• Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
• Undertake any other administrative duties as required by the management team.

Education and Qualifications:

• Bachelor’s degree from a recognised university

Experience & Knowledge:

• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
• Demonstrate empathy to understand and address students’ concerns.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Strong interpersonal skills for building rapport and trust with students.
• Capacity to assess situations and provide practical solutions.
• Ability to adapt to changing circumstances and student needs.
• Proficiency in using IT technology to record and search student data base.
• Higher Education Experience
• Knowledge of counselling techniques to provide emotional support.

Benefits:

• Annual leave (5.6 weeks) + bank holidays.
• Company Sick Policy (from January 2025).
• Statutory Sick Pay (SSP) (until December 2024).
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing education
• My Mind Pal (mental fitness)

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Education, and Customer Service

Industries

Higher Education