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Student Support Officer (School Receptionist)

OxBridge Centre

London

On-site

GBP 23,000 - 28,000

Full time

6 days ago
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Job summary

A leading educational center is seeking a full-time Receptionist/Administrator to be the welcoming face of the organization. The role involves managing customer interactions, providing high-quality service, and ensuring smooth office operations during busy afternoon and evening shifts in South-West London. Applicants should have relevant experience in customer-facing roles and exhibit excellent communication and multitasking skills.

Benefits

Annual Leave Loyalty Scheme
Employee Discount
Work From Home Day
Latest MacBook Supplied
Enhanced Maternity and Paternity Leave

Qualifications

  • Relevant customer-facing work experience preferred.
  • Strong communication skills are essential.
  • Organized and detail-oriented approach required.

Responsibilities

  • Provide personalized customer service.
  • Manage student accounts and liaise with finance team.
  • Conduct office and premises administration.

Skills

Customer service
Communication
Multitasking
Organizational skills
Team player

Tools

Computer literacy

Job description

We are looking for full time receptionist/administrator to manage front-of-house and communications during our afternoon and evening opening hours at branches based in South-West London (New Malden, KT3 & Sutton, SM1).

Both branches are situated close to the station, the high street and attractive local amenities.

About the role:

The Student Support Officer (School Receptionist) is the welcoming face of OxBridge Centre - you will be the first and last person many of our customers will see in the branch. As the main point of contact for customers, you will spend your time ensuring students and parents are getting the most out of their tuition, any issues are resolved, and any unresolvable concerns are triaged to the appropriate colleague.

We’re looking for people who deliver high-quality customer service and always strive to do more for the customer.

Our Receptionists are:

  • Friendly/helpful in customer interactions;
  • Resolution-focussed;
  • Excellent communicators;
  • Efficient multitaskers;
  • Proactive; and,
  • Team players.

Your Responsibilities would include:

  • Providing bespoke/personalised Customer Service.
  • Basic Student Account Management.
  • Liaising with the finance team.
  • Office and premises administration.

Key Targets:

  • Prompt resolution of issues raised
  • Customer Satisfaction on feedback received
  • Improved Customer Retention Rate

Successful applicants would ideally work full time, contracted for up to 35 hours a week. Shifts would be from 12.15pm-8.15pm on weekdays, and 9.30am-4.30pm on Saturdays.

Qualifications/Experience

You should:

  • Have relevant customer-facing work experience
  • Have relevant receptionist/administrator experience
  • Have clear communication skills
  • Be organised and detail-oriented
  • Be committed to student education

It is preferred if the you have:

  • Strong computer literacy
  • Excellent phone manner
  • Knowledge about UK examinations and curricula, particularly the 11+
  • A current DBS certificate

Job Type: Full-time

Salary: From £23,000.00 per year

Potential for wages to rise based on performance appraisals.

Benefits:

  • Annual Leave Loyalty Scheme
  • Employee Discount
  • Work From Home Day
  • Latest MacBook Supplied
  • Enhanced Maternity and Paternity Leave

Schedule:

  • 8 hour shifts (including a 1 hr unpaid lunch)
  • 5 days a week, between Monday - Saturday
  • Saturday availability required

Ability to commute/relocate:

  • New Malden, KT3 4AE
  • Sutton, SM1 1SJ
  • reliably commute or plan to relocate before starting work (required)

***Please check your SPAM box for email communication if you have not heard from us within 24 hours of applying.***

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