Student Support Officer

Burwell Help Group; London; On-site; GBP 27,000 - 32,000; Part time

Job summary

Une institution dynamique de Londres cherche deux étudiants pour le poste de Student Support Officer à temps partiel. Vous serez responsable de la gestion des demandes des étudiants en soirée, assurant des interactions professionnelles et efficaces. Un bon niveau de communication et une expérience dans un environnement éducatif sont souhaités.

Qualifications

• Expérience en éducation et dans des rôles orientés client souhaitée.
• Capacité à répondre aux besoins des clients et à communiquer de manière efficace.
• Présence professionnelle et accueillante.

Responsibilities

• Gérer les demandes des étudiants au helpdesk en soirée.
• Fournir un soutien administratif à l'équipe.
• Aider au suivi des absences des étudiants.

Skills

Compétences téléphoniques

Compétences en communication écrite

Job description

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are looking for to recruit two part-time Student Support Officers who will help manage student enquiries during weekday evenings.

You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus as well as supporting other locations in our buildings. You will be working Monday to Thursday each week and this is a 0.6 FTE role.

You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences.

We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne.

The Candidate

The successful candidate will have a good telephone manner and written English skills.

Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.

Further details:

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

Please note: We are currently reviewing our pay and grading structure and changing our job evaluation process. The outcomes of this review may impact the salary and pay bands for roles currently being advertised. All adjustments will be communicated accordingly.

From £27,550 per annum pro rata