Student Support Officer

Horizon Teachers; Berkhamsted; On-site; GBP 20,000 - 30,000; Full time

Job summary

Horizon Teachers seeks a compassionate Student Support Officer for a secondary academy in Westminster. This role focuses on providing vital support to students throughout the school day, ensuring a safe, inclusive environment while collaborating with staff and families. Ideal for someone passionate about student welfare.

Qualifications

• Caring, approachable, and friendly manner.
• Strong administrative skills and clear communication.
• Confidence in managing systems and records.

Responsibilities

• Provide first-line support for students during school hours.
• Communicate with parents regarding student wellbeing.
• Maintain accurate records and manage student medical plans.

Skills

Empathy

Organisational skills

Communication

Interpersonal skills

First aid knowledge

Education

Experience in a school or educational setting

Job description

Horizon Teachers are seeking a compassionate, organised, and motivated Student Support Officer to join a high-performing secondary academy in Westminster. This key role within our pastoral care team involves providing vital support to students throughout the school day. As the first point of contact for students needing assistance—whether medical, emotional, or behavioural—you will play a central role in fostering a safe, supportive, and inclusive environment. You will collaborate closely with students, staff, and families to ensure each young person feels heard, supported, and cared for. This position offers a fantastic opportunity for someone passionate about student welfare who thrives in a busy, people-focused environment.

Key Responsibilities
• Provide day-to-day first-line support for students during the school day.
• Triage students needing time out from lessons or medical assistance.
• Administer first aid and care for minor injuries and ongoing health needs.
• Communicate with parents/carers regarding student wellbeing or incidents.
• Maintain accurate records and logs of incidents, medication, and interventions.
• Assist in managing student medical plans and liaise with relevant staff.
• Enhance and maintain systems and processes to support students effectively.
• Collaborate with teaching staff, support staff, and external professionals.
• Support the creation of a safe, welcoming, and inclusive environment for all students.

Required Qualifications & Skills
• A caring, approachable, and friendly manner with a genuine interest in student welfare.
• Strong administrative skills, including clear and concise communication.
• Confidence in improving systems, record-keeping, and support processes.
• Ability to remain calm and act appropriately in high-pressure or sensitive situations.
• Excellent interpersonal and communication skills with all stakeholders.
• First aid training is desirable but not essential; training will be provided.
• Previous experience in a school or educational setting is advantageous but not required.
• Reliable, highly organised, and capable of working independently and as part of a team.

Why Horizon Teachers?
- We are one of the highest-rated agencies with a 4.8* Google review rating from teachers, support staff, and schools we've worked with.
- Dedicated consultants: Your personal recruitment specialist guides your career journey.

Horizon Teachers is a specialist Education Recruitment Consultancy that helps Teachers and Support Staff find long-term, permanent, and interim roles in Primary, Secondary, and Special Schools across London, the South East, the Midlands, and the North of England. As part of the registration process, a DBS check will be required, and all relevant original qualifications must be sighted and copied before any work placement. For teaching roles, QTS or equivalent qualification is necessary.

Horizon Teachers. Enhancing Children's Education.